SMB Account Manager, Restaurant

Навыки

• Самостоятельность
• BI-инструменты
• Решения на данных
• Excel
• Looker
• Переговоры
• Ответственность за результат

О компании и продукте

• At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
• Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
• At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.
• Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.

Задачи

• As our SMB Account Manager, you’ll be the primary point of contact for a broad portfolio of small and medium-sized restaurant partners
• You’ll work directly with owners and local decision-makers, moving quickly across a high volume of accounts, with a focus on long-term growth and operational excellence
• You’ll plan and execute advanced promotional campaigns, lead commercial negotiations, and use data to optimize every aspect of partner performance
• In addition to managing your portfolio, you’ll help shape internal tooling and best practices that support the broader SMB AM community
• Day-to-day in this role you’ll
• Own a broad portfolio of SMB restaurant accounts end-to-end
• Lead negotiations and planning directly with restaurant owners, in collaboration with internal stakeholders
• Drive adoption of relevant Wolt products such as Wolt+, Wolt Ads, Wolt Drive, and Wolt Capital
• Analyse partner performance in depth – from conversion rates to delivery efficiency – and turn insights into concrete actions
• Collaborate cross-functionally with teams like Marketing, Operations, Analytics, and Product to ensure smooth execution of partner plans and bring feedback from the field into internal roadmaps
• Build tools, frameworks, or workflows that support smarter decision-making within your team and across the region
• Tailor your approach to each partner’s unique needs, working style, and stage of growth
• Our humble expectations
• We’re looking for someone who combines commercial sharpness, analytical depth, and strong interpersonal skills – and who’s motivated by solving complex challenges
• Strategic commercial thinking – You understand what drives partner performance and profitability, and you can develop win-win plans that balance long-term growth with short-term impact
• Advanced analytical skills – You’re highly comfortable navigating BI tools like Looker or Excel, building your own performance views, and using data to guide negotiations, campaigns, and optimisations
• Ownership mindset – You take full responsibility for your portfolio, push projects forward without being asked, and proactively solve problems when roadblocks appear
• Process builder – You enjoy improving how things work – whether through creating internal tooling, building a new report, or refining the way we engage with partners
• Experience – You likely have 2+ years in account management, strategy, consulting, or commercial roles
• Languages – You’re fluent in French and English, both written and spoken

Условия

• At Wolt, we believe great people thrive when given ownership, trust, and the chance to make an impact
• As our SMB Account Manager, you’ll get exactly that – along with a competitive salary and the opportunity to grow in a fast-moving global tech company with plenty of career paths
• On top of that, you’ll get a competitive salary, Wolt discounts, daily lunch, and a well-stocked office with coffee, soft drinks, and fruit – plus a range of local benefits
• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people
• We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙

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