Software Engineer, Product

Навыки

• База знаний
• Лидерство
• Zapier / Make / n8n
• Salesforce
• TypeScript

О компании и продукте

• At Sierra, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
• We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
• Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

Задачи

• Agent Architecture: What primitives do we need to build agents that are steerable and verifiable, but also conversational and empathetic?
• How do we future-proof this as LLMs evolve?
• Retrieval: How do we ground answers in a customer’s knowledge base?
• How do we use retrieved context conversationally, handling cases where the answer is unclear or needs clarification from the user?
• Evals: How do we measure an agent’s quality? How do empower our customers to improve agent quality?
• Voice: How do we make our chat agents “just work” over the phone? How do we deliver lifelike conversations at low latency?
• Simulation & Benchmarking: How can we craft a simulation platform to test AI agents against every real-world scenario imaginable? (See 𝜏-Bench https://sierra.ai/blog/benchmarking-ai-agents)
• Content Management: How do we create intuitive, no-code tools that allow anyone to guide and test AI agents?
• Agent Development Lifecycle: How do we adapt traditional software development methodologies to accommodate AI agents’ non-deterministic behavior, natural language interactions, and reliance on large language models? (See Sierra’s ADLC https://sierra.ai/blog/agent-development-life-cycle)
• Generative Agent Development: How do we accelerate agent creation using generative tools like Cursor and Claude Code?
• Can we build self-improving systems based on real-world interactions, customer-driven feedback, and self-play?

Требования

• A passion for being on the frontier of AI products
• Motivation and high-agency to drive outcomes - we have a high-autonomy culture and each team member has lots of agency to overcome obstacles and achieve customer impact
• Alignment to our company values throughout your work, notably finding a balance between Craftsmanship, Customer Obsession, and Competitive Intensity
• 4+ years hands-on experience building production products and systems
• Experience and comfort to build and ship full-stack solutions
• Degree in Computer Science or related field, or equivalent professional experience
• EVEN BETTER
• Experience building AI-powered products
• A sharp eye for design
• Experience with Go and Typescript
• Experience building developer tooling, programming languages, or databases
• Leadership experience on technical projects or teams

Условия

• We want our benefits to reflect our values and offer the following to full-time employees
• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons
• These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans
• Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies
• BE YOU, WITH US
• We're working to bring the transformative power of AI to every organization in the world
• To do so, it is important to us that the diversity of our employees represents the diversity of our customers
• We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team
• We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class

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