Software Engineer, Production Engineering

Навыки

• Атрибуция
• AWS
• CI/CD
• Распределённые системы
• Микросервисы
• Мониторинг и observability
• Ответственность за результат

О компании и продукте

• Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
• The problems are high-stakes, data-dense, and unforgiving.
• We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
• The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

Задачи

• Production Engineers at Ramp are full software engineers who happen to specialize in infrastructure
• You write production code, you own systems end-to-end, and you drive technical outcomes across the organization — not just within your team
• Build and operate critical infrastructure across Ramp's compute, storage, messaging, and observability stack — owning the systems that handle real financial transactions at scale
• Drive architectural change — not just flag problems
• When you surface a reliability or scalability issue, you own the path forward: you propose the solution, find the owners across engineering, and stay in until it's resolved
• Partner with product teams at the design phase — reviewing architectures, embedding golden paths, and making it easy to build correctly the first time
• Build Ramp's next level of scale — you'll be a hands-on contributor to the most consequential infrastructure shift happening right now: our move to a cellular architecture, enabling Ramp to scale, reach international markets, operate in highly regulated and constrained environments (e.g
• FedRAMP), and deliver on enterprise-grade SLAs
• Enable AI-native engineering — as Ramp builds increasingly AI-powered products, PE is the team that makes sure the platform can support them
• You'll proactively partner with product teams on AI infrastructure patterns, define the golden paths that turn one-off solutions into reusable foundations, and stay ahead of emerging challenges before they become blockers
• Build developer tooling and self-service infrastructure — so that other teams can answer their own questions (cost, performance, reliability) without involving PE
• Participate in on-call rotation — and more importantly, use every incident as a signal to eliminate the root cause, not just resolve the symptom
• Lead across the company — PE doesn't just review designs or show up when called
• We proactively initiate cross-team architectural reviews, and we take full ownership of company-wide reliability and scalability initiatives: identifying the problem, proposing the solution, aligning the stakeholders, and staying in until it's done

Требования

• We don't hire for a checklist. We hire for the instincts that make someone exceptional on this team
• The mindset we're looking for
• You can't walk past something broken without wanting to fix it — and you don't stop at the workaround
• You find the root cause and eliminate the class of problem
• You think in systems, not tasks. You understand that "fixing the bug" is step one
• making it so the bug can't happen again is the job
• You move with urgency but without chaos. You know when to go fast and when to slow down and do it right
• You treat product teams as your users
• You build for them, communicate with them proactively, and measure success by how much faster they can ship
• But you're also an owner — when something is broken or blocking, you don't wait to be asked
• We win when our customers win
• You leave things better than you found them. Every system you touch, every process you encounter — you move it forward. Not always dramatically, but always directionally. You picked it up in a certain state
• you leave it in a better one
• You are equally comfortable reading a database query plan, reviewing a system design doc, writing a Terraform module, and jumping into an incident at 2am
• Experience profile
• 2+ years of software engineering experience shipping high-quality architectures for critical systems
• Strong software engineering fundamentals — you write clean, well-tested, production-ready code
• Hands-on experience with distributed systems at production scale
• Experience with at least one major cloud provider (AWS preferred)
• Familiarity with observability practices (SLOs, error budgets, alerting, dashboards)
• Track record of leading technical projects end-to-end, including cross-team coordination
• Comfortable using AI tooling and coding agents as part of your everyday engineering workflow — we expect our engineers to leverage these tools to move faster and think bigger
• Bonus (not required)
• Experience with cellular or multi-tenant architecture patterns
• Prior work on workflow orchestration systems (Temporal)

Условия

• AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• UNITED STATES
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)
• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health
• UNITED KINGDOM
• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option

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