Solutions Engineer

Навыки

• API (интеграции)
• Внимание к деталям
• Коммуникация
• Customer Success
• E-commerce
• GMV / MRR
• HR-процессы

О компании и продукте

• At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined

Задачи

• Work with Sales Teams and prospects on their evaluation and adoption of Algolia solutions
• Understand customer goals and how Algolia’s solution can address those needs
• Assist in the Sales process including technical discovery, technical demo, Proof of Concept (POC), RFP responses
• Leverage the tools, frameworks, and partners of the Algolia ecosystem to validate technical and functional fit
• Distill and advocate customer interests, needs and product feedback in order to relay to Product and Engineering teams
• Continuously learn and update skills and keep aware of industry trends in the Search and Discovery space, and contribute to thought leadership to make Algolia more accessible to the world
• Work with the Solution Architects and Customer Success teams on seamless transition to the post sales process in order to ensure highly successful onboarding
• YOU MIGHT BE A FIT IF YOU HAVE
• Bilingual fluency in Portuguese (Spanish: nice to have skill set)
• Previous software development experience in one or more of the following areas
• Front End: JavaScript, TypeScript, React
• Experience with data formats and data transformation
• Great oral and written communication skills
• Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands and attention to detail
• Obsessed with Solving Customer Problems
• Experience at our current stage and beyond ($150-300M+ ARR range, high growth, lots of change and building internal infrastructure)

Требования

• 2+ years experience in a customer-facing technical role (SE, SA, consultant, PM), ideally in the SaaS space

Будет плюсом

• A background in the search industry or e-commerce
• Specific knowledge in frameworks Magento, Shopify, Salesforce Commerce Cloud, Commercetools and alike
• Knowledge in Analytics, SEO
• Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law
• and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work
• On-Target Earnings Pay Range
• FLEXIBLE WORKPLACE STRATEGY
• Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease
• We place an emphasis on an individual’s impact, contribution, and output, over their physical location
• Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when
• We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees
• Positions listed as "Remote" are only available for remote work within the specified country
• Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule
• WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES
• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
• TRUST - Willingness to trust our co-workers and to take ownership
• CANDOR - Ability to receive and give constructive feedback
• CARE - Genuine care about other team members, our clients and the decisions we make in the company
• HUMILITY - Aptitude for learning from others, putting ego aside
• We’re looking for talented, passionate people to help build the world’s best search and discovery technology
• We value autonomy, diversity, and collaboration
• We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background
• IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice

Условия

• In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion
• This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens
• The Solutions Engineer is a critical part of the go-to-market team, working closely with the sales and solutions organizations, playing a major role in the revenue attainment of the company and the adoption and best practices of our customers
• The Algolia Solutions Engineer is responsible for delivering the technical win and product fit on opportunities and accounts
• They lead the technical pre-sales relationship, work closely with Account Executives, demonstrate the product and architecture, overcome objections, and offer creative and consultative solutions
• The Algolia Solution Engineer is both a highly technical product expert and a skilled relationship builder
• They are comfortable showing an engaging communications experience to a CTO or developing a prototype with the API in communication with customer software engineers
• The ideal candidate gets excited talking to engineers, product managers, and CTOs, and also knows how to distill technical concepts to business value for all types of buyers
• The SE also is an important advocate for customer interests towards product development interfacing with R&D, creating compelling technical content, enabling other groups, and working on cross-company initiatives
• Our priorities are determined by a single question: what will help our customers be more successful with Algolia?
• The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience
• 149,500 — $193,500 USD

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