Specialist, Sales Enablement & Quality Assurance

Навыки

• Коммуникация
• Creatio
• CRM-системы
• Дашборды и витрины
• Анализ данных
• Data Quality
• Лидерство

О компании и продукте

• Founded in 1998 to offer online trading for retail clients, the Exinity Group is now over 25 years old and has provided leveraged trading to over 2 million customers through our global power brands, including FXTM and Nemo, giving them access to equity, commodity and FX markets across the Middle East, Asia, and Africa. Exinity is an energetic and diverse company with central offices in the UAE, Cyprus and the UK, plus a number of smaller hubs globally. We’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company. ROLE AND

Задачи

• The Sales Enablement & Quality Assurance Specialist will serve as the operational backbone of the Nigeria Relationship Management team
• The role is responsible for ensuring sales processes, lead allocation, reporting, quality assurance, and performance monitoring are executed effectively to enable team success
• The successful candidate will work closely with the Training & Relationship Manager to provide visibility into team performance, ensure leads are distributed appropriately, maintain accurate reporting, identify performance risks, and support continuous operational improvement
• This role incorporates key elements of sales enablement, sales operations, reporting, process optimization, and quality assurance
• It draws on many of the Sales Enablement responsibilities already established within the organization, particularly around reporting, process improvement, documentation, communication, and analytics
• Manage the allocation and distribution of leads to Relationship Managers
• Ensure fair, accurate and timely assignment of opportunities
• Monitor lead utilization and identify inactive or neglected leads
• Support the implementation and maintenance of sales processes and workflows
• Ensure Relationship Managers have access to the tools, systems, information, and resources required to perform effectively
• Maintain operational documentation, process guides, and workflow instructions
• Help minimise administrative tasks performed by Relationship Managers, allowing them to focus on client acquisition and activation activities
• Support the implementation of sales incentive, recognition, and performance programs
• Produce daily, weekly, and monthly performance reports
• Maintain dashboards tracking
• Lead assignments
• First-Time Deposits (FTDs)
• Activations
• Deposit performance
• Conversion rates
• Individual and team productivity
• Analyse commercial and performance data to identify trends and opportunities for improvement
• Highlight performance gaps and operational bottlenecks to management
• Prepare management reports and presentations for leadership review
• Support forecasting and capacity planning activities

Будет плюсом

• Experience within fintech, financial services, brokerage, payments, consumer acquisition, telecommunications, or performance-based sales environments
• Knowledge of Creatio, or similar CRM systems
• Experience building dashboards and performance reporting
• Understanding of sales funnel and conversion analysis

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