Staff Developer Success Engineer - West

Навыки

• Ansible
• AWS
• Коммуникация
• Отладка и поиск ошибок
• Распределённые системы
• DNS / DHCP
• Docker

О компании и продукте

• Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen.
• Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble.
• Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you!
• Must reside in the Western Time Zone.

Задачи

• Be a keen learner
• At Temporal, you’ll work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices
• You’ll gain deep expertise in container orchestration, networking, and observability while learning from complex, real-world customer use cases
• Our stack includes Go, Python, and Java, providing continuous opportunities to hone your programming skills in infrastructure automation, resilience engineering, and performance tuning
• Be a passionate problem solver
• If you enjoy tackling scalability, reliability, and troubleshooting challenges in distributed systems, you’ll thrive in this role
• As a Staff Developer Success Engineer , you’ll work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users
• You'll develop observability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC) to help customers run Temporal efficiently at scale
• Once ramped up, we expect you to independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices
• Don't worry, we have seasoned engineers and mentors to support you along the way!
• Be a great communicator
• As a Staff Developer Success Engineer you will engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that enhance scalability, performance, and reliability
• Your insights will influence platform improvements, from enhancing observability tooling to developing self-service infrastructure solutions that simplify troubleshooting (e.g., building diagnostic tools similar to Twilio’s Network Test)
• You’ll serve as a bridge between developers and infrastructure, ensuring that reliability, performance, and developer experience remain top priorities as Temporal scales

Требования

• 9+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript
• Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker)
• Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues
• Minimum of one year experience in an internal or external customer-facing role
• Passion for helping others regardless of who they are or how they act
• Experience working with or as part of remote teams
• Strong written and verbal communication skills
• Seek to understand first, lead with data, and rely on facts
• Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process

Будет плюсом

• Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc
• Experience with security certificate management and implementation
• Ability to understand use cases and translate them into Temporal design decisions and architecture best practices
• Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK
• Compensation
• Additionally, this role is eligible to participate in Temporal's equity plan
• Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded

Условия

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
• International
• Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com
• Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, home office setup, professional memberships, work-from-home meals, and access to the Calm app for mental wellness
• Temporal is a globally distributed, collaborative team that values opportunities for in-person connection
• Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together
• Temporal Technologies is an Equal Opportunity Employer
• Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law
• All employment is decided on the basis of qualifications, merit, and business need
• We embrace and celebrate differences and diversity
• Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities
• If you need to request a reasonable accommodation, please let your Recruiter know so we can assist
• We are not working with external recruitment agencies, thanks
• The estimated pay range for this role is $170,000 - $210,000 depending on qualifications and location
• Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets

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