Staff Software Engineer, Voice Agent

Навыки

• ASR / TTS
• Отладка и поиск ошибок
• Лидерство
• LLM
• Мониторинг и observability
• Роадмап

О компании и продукте

• Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
• Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
• We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
• We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Задачи

• Own the architecture of Decagon’s real-time voice runtime and shape its long-term roadmap
• Lead initiatives that improve speech understanding, synthesis quality, and conversational timing
• Define reliability, testing, and observability standards for live voice interactions
• Build frameworks that make voice systems easy to debug, measure, and iterate on
• Mentor senior engineers and help expand the technical culture of the Voice group
• Your background looks something like this
• Expertise in real-time systems, streaming pipelines, or audio-based applications
• Ability to define architectural direction and lead cross-functional projects
• Strong debugging skills across audio, networking, and model-driven systems
• Experience mentoring engineers and influencing engineering standards

Требования

• 8+ years of engineering experience with significant technical leadership

Будет плюсом

• Experience with speech recognition or synthesis systems
• Experience with VAD, streaming protocols, or other real-time audio systems
• Experience designing or maintaining LLM-driven applications
• Experience optimizing performance for low-latency use cases
• Compensation
• This range reflects the expected compensation for this role
• Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact

Условия

• We proudly offer the following benefits for our full-time employees
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements
• UK employees receive 25 days of statutory leave)
• These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans
• 200K – $400K + Offers Equity
• In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States

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