Support Engineer (EMEA - Weekends)

Навыки

• Коммуникация
• GitHub
• JavaScript
• Linux
• Node.js
• Ответственность за результат
• PostgreSQL

О компании и продукте

• Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
• Over $1B raised (including our $500M Series F)
• We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
• Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

Задачи

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
• Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues)
• Identify where internal tooling might be developed or obtained to improve support efficiency
• Experienced in customer support, with 3+ years of experience providing developer support to technical customers
• Skilled in using Linux/Unix operating systems and the command line
• Experienced working with GitHub Issues and Discussions
• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js
• Having a degree in Computer Science is a plus too
• TIMEZONES & LOGISTICS
• It’s a full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UTC
• We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift
• This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone

Требования

• Reproduce issues, create test cases and improve test coverage, if you have experience with testing
• Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus
• Excellent communication skills and fluency in English

Условия

• Fully Remote
• We hire globally
• We believe you can do your best work from anywhere
• There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world
• Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together
• Tech Allowance
• Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work
• Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us
• Annual Off-Sites
• Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year
• Flexible Work
• We operate asynchronously and trust you to manage your own time. You know what needs to be done and when
• Professional Development
• Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth

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