Support Engineer | Work at LeverX

Навыки

• ABAP
• AWS
• Коммуникация
• Решения на данных
• E-commerce
• База знаний
• Решение задач

О компании и продукте

• We are looking for a Support Engineer to join us. Let’s see if we are a good fit for each other!. This is an opportunity to join a small support pod working closely with an internal team on a mature SaaS platform

Задачи

• Support customers using a SaaS product across email and phone channels
• help resolve complex product-related issues
• Investigate product behavior, settings, and edge cases to identify effective solutions
• Keep internal documentation and knowledge base articles up-to-date
• contribute new entries based on resolved cases and recurring patterns
• Communicate clearly and professionally with customers across written and voice channels
• Escalate issues to the L3 team when needed, providing clear and complete context
• Collaborate with teammates and internal stakeholders to improve support quality
• Ready to cover rotating shifts and on-call shifts
• Work alongside AI tooling for ticket classification, first-response drafting, and knowledge retrieval
• provide feedback that improves these workflows over time
• All Vacancies
• Support Engineer
• Location
• Work Mode
• At LeverX, we have had the privilege of delivering over 1,500+ projects

Требования

• Strong written and verbal business communication skills
• comfortable handling both email tickets and phone support
• Ability to investigate product behavior, configurations, and non-standard scenarios
• Customer-focused mindset with a practical approach to problem-solving
• Ability to prioritize tasks independently and work in a result-driven way
• Understanding of when to resolve an issue independently and when to escalate it further
• Ability to meet the SLA (service level agreement), follow documented procedures, and keep transparent communication with both customers and escalating managers
• English B2+
• nice-to-have skills
• Previous experience in technical support or customer-facing positions
• Interest in developing into L2 support role
• Familiarity with analytics, survey tools, or other data-driven platforms
• Experience working in a non-scripted, expertise-based support environment
• Interest in AI tools implementation and usage
• With 20+ years in the market, our team of 2,200+ is strong, reliable, and always evolving: learning, growing, and striving for excellence
• The role suits specialists who enjoy investigating non-routine product behavior, communicating clearly with customers across written and voice channels, and working hands-on with modern AI tooling in their daily work
• The team is collaborative and knowledge-driven
• This is a strong fit for candidates who want to start or continue their IT journey and grow into an L2 Support Engineer or Support Team Lead
• Schedule and coverage details will be confirmed with the selected candidates

Условия

• Projects in different domains: Healthcare, manufacturing, e-commerce, fintech, etc
• Projects for every taste: Startup products, enterprise solutions, res earch & development projects, and projects at the crossroads of SAP and the latest web technologies
• Global clients based in Europe and the US, including Fortune 500 companies
• Employment security: We hire for our team, not just for a specific project. If your project ends, we will find you a new one
• Healthy team atmosphere: On average, our employees stay in the company for 4+ years
• Market-based compensation and regular performance reviews
• Internal expert communities and courses
• Perks to support your growth and well-being

Как проходит отбор

• Drop us your CV and a few lines about yourself. Typos won’t break it, but good vibes help
• Shine at the interview
• Be ready, be curious, and be yourself. We’ll talk about your skills, values, and what makes us a match
• Make your decision
• We don’t leave you wondering — we’ll be in touch if it’s a match
• What is LeverX all about?
• We are proud to be an SAP Gold Partner — a global company with 20 years of experience and a track record of successful international projects
• But we’re also all about our people
• We believe in sustainable growth, community support, and continuous learning.We believe in you
• Our Offices
• Our offices are more than standing desks and fast Wi-Fi — they’re where colleagues become friends, and after-hours mean board games or drinks
• Warszawa
• HEIDELBERG
• Explore All Locations
• Curious for more?
• Discover employee stories, interview tips, and expert guidance
• in our blog
• SAP Process Test Framework (PTF): A Practical Guide to End-to-End Testing for ABAP Developers
• Engineering AI Workflows: Why Context Engineering Is Becoming Every Software Engineer's Next Skill
• The LinkedIn Habit: Make Consulting & Development Easier
• Why People Struggle With English (Even After Years of Study)
• The Geometry of Career Growth
• AWS for Developers: Building Mental Model of Modern Cloud Architecture
• Efficient SAP Standard Development: Guide for ABAP Developers
• Application form

Паспорт вакансии

История публикации

Откуда что взялось

Отмечено то, что вывели мы. Без пометки — значение назвал работодатель.

Почему на этом месте в выдаче

Порядок выдачи объявлен контрактом: свежесть решает между днями, полнота и зарплата — внутри дня.