Support Specialist

Навыки

• Внимание к деталям
• Коммуникация
• Instagram
• Jira
• База знаний
• Лидерство
• SMM

О компании и продукте

• X-FLOW is a mobile game development company established in 2018. We gained recognition after the release of Happy Color , the most popular digital coloring book and one of the most successful ad-driven mobile apps in the world. We take pride in our diverse and talented team and partners, spread across the UK, Cyprus, the Netherlands, and other regions worldwide.
• We are currently looking for a proactive Support Specialist to join our in-house support team for our flagship product, Happy Color, which is used by millions of players worldwide .

Задачи

• Answer user requests in Zendesk (email) quickly and clearly, following our guidelines
• Reply to reviews in the App Store and Google Play through Zendesk
• Work closely with developers and QA to speed up problem resolution and track bug fixes
• Create, edit, and update internal guides, response templates, and FAQs
• keep the knowledge base up to date
• Check tickets handled by the outsourcing team to make sure they’re solved correctly and match our processes
• fix tags if needed and give feedback to the outsourcing team
• Coordinate communication between the outsourcing team and internal teams (Development, QA, Marketing, Legal, SMM)
• Occasionally cover user communication on Facebook and Instagram (via Facebook Business Suite and Instagram Direct), when the other in-house specialist is on vacation
• Occasionally play our product to stay in touch with user experience and gameplay mechanics

Требования

• English - C1 level
• Russian - C1 level
• 2+ years of experience in customer support in the gaming industry
• Experience with Zendesk and Jira
• Collaboration experience with Dev and QA teams, including escalation and follow-up communication skills
• Strong sense of responsibility, attention to detail, and ability to multitask effectively
• It'll be a plus
• Proficiency in additional languages (C1 or higher)
• Skills in writing technical documentation or training materials
• Experience with Facebook Business Suite / Instagram Direct

Условия

• Work with a top global mobile app with more than 10 millions of active users
• Competitive salary and benefits package
• Flexible remote/office working options
• Opportunity to impact a global product with millions of active users
• A creative, dynamic environment with a talented and friendly team
• Professional growth and leadership opportunities
• Join us and let’s create great product together!
• When you apply for this role, we process your personal data in accordance with our Candidate Privacy Notice ( https://xflowgames.com/candidate-privacy-notice )

Паспорт вакансии

История публикации

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