Support Specialist

Навыки

• Коммуникация
• Общение с клиентами
• Zendesk / Freshdesk / Intercom

О компании и продукте

• At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
• We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
• We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
• We comply with the United States Department of Labor's Pay Transparency provision .

Задачи

• Resolve routine and moderately complex contributor inquiries across email and chat support channels using established workflows and best judgment
• Communicate clearly, empathetically, and professionally
• Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems
• Identify issues outside the tier’s scope and escalate with clear context and documentation
• Contribute feedback on workflows, macros, or documentation to improve efficiency and contributor experience
• Stay current on relevant process and product updates through the provided resources

Требования

• Experience working remotely, with demonstrated ability to manage work independently and prioritize tasks without direct supervision

Будет плюсом

• Prior experience in high-volume customer support, platform support, or similar
• Strong written and verbal English communication skills, with the ability to communicate clearly and professionally
• Familiarity with customer service SaaS tools, Slack, and Google Workspace
• Working Model & Tools
• This is an independent contractor role, responsible for providing agreed-upon services and deliverables for an estimated six-month term
• Continued engagement or potential conversion to full-time employment may be considered at the company’s discretion, based on performance and business needs
• Company equipment will be provided during the engagement
• Collaborates asynchronously with internal teams as needed
• PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role
• This allows us to ensure a fair and thorough evaluation of all applicants

Паспорт вакансии

История публикации

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