Team Lead - Technical Support

Навыки

• Коммуникация
• Решения на данных
• Лидерство
• Решение задач
• Управление командой

Задачи

• Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices
• Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale
• Coach and mentor members of the Support team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen’s merchants and grow their careers
• Help define and clearly communicate objectives and key results for the Support team
• Institute accountability, track team progress and success, and present results to Senior Leadership
• This is Adyen
• Adyen is the financial technology platform of choice for leading companies
• By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster
• With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and Microsoft
• To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you
• Team Lead, Technical Support
• As a Technical Support Team Lead, based in Amsterdam, you will lead a team that operates as a first point of contact for Adyen’s merchants across the globe
• You will guide and develop the Technical Support team that works directly with merchants to help solve complex technical and operational questions
• Day-to-day you will be working with multiple teams across Adyen, such as Operations, Engineering, Product, Account Management and Sales to provide white glove service and support
• Our team is merchant-focused, highly motivated and thrives on our shared success
• You will be part of an international team with diverse backgrounds and skill sets
• With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle
• Our extensive payments knowledge and technical skillset is our most valuable asset both to our merchants and our internal teams

Требования

• You are a people leader who can lead and mentor a team, helping team members grow individually and as a team
• You apply focus and drive change, and have between 2-6 years of experience directly managing technical support teams
• You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and procedures
• You are able to serve as an escalation point to varied technical support requests and issues
• You can make quick informed decisions and prioritize requests for both internal and external stakeholders
• You have strong communication skills and the ability to interact with others clearly and empathetically
• Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space and have a tech background or strong technical affinity
• You must be willing to travel occasionally, both domestically and internationally where required
• Our Diversity, Equity and Inclusion commitments
• Our unique approach is a product of our diverse perspectives
• This diversity of backgrounds and cultures is essential in helping us maintain our momentum
• Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours
• No matter who you are or where you’re from, we welcome you to be your true self at Adyen
• Does this sound like you?
• If so, Adyen encourages you to reconsider and apply
• We look forward to your application
• What’s next?
• Ensuring a smooth and enjoyable candidate experience is critical for us
• We aim to get back to you regarding your application within 5 business days
• Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
• Learn more about our hiring process here
• Don’t be afraid to let us know if you need more flexibility
• Please, note that this role is a full-time position in Amsterdam, with a hybrid work setup (3 days per week in the office)
• It will require a relocation in case you live outside of the Netherlands

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