Technical Services Engineer

Навыки

• Active Directory
• AWS
• Azure
• Резервное копирование
• C++
• C#
• Общение с клиентами

О компании и продукте

• MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
• With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
• Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
• To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB , and help us make an impact on the world!

Задачи

• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam

Требования

• We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted
• It’s important for candidates to check off these boxes
• Fluent in one or more of the following languages: Bahasa Indonesia, Japanese, Korean, Mandarin or Thai both written and spoken, in addition to English
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining complex mission-critical production database systems
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Genuine desire to help people
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Будет плюсом

• Experience managing large-scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
• Weekend and Holiday Work
• Due to the 24/7 nature of our support organization, certain events throughout the year will require participation for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc)
• These are typically announced weeks in advance with a sign-up system that considers equitability
• Success Measures
• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics
• Also, you will be encouraged to handle technical escalations independently

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