Technical Services Engineer - Partners

Навыки

• Active Directory
• AI-инструменты в работе
• AWS
• Azure
• Коммуникация
• C++
• C#

О компании и продукте

• MongoDB Technical Services Engineers (TSEs) use their exceptional problem-solving and customer service skills, along with deep technical experience, to advise customers and solve complex MongoDB problems. TSEs are experts in the entire MongoDB ecosystem, including the database server, drivers, and services like Atlas and Cloud Manager. Our engineers combine MongoDB expertise with passion, initiative, and teamwork to achieve exceptional results.
• Work alongside our largest customers and partners to solve complex issues involving architecture, performance, recovery, and security
• Serve as an expert resource on standard methodologies for running MongoDB at scale
• Act as an advocate for customer and partner needs by collaborating with product management and development teams

Требования

• Solid hands-on experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, and troubleshooting
• A strong understanding of networking concepts and protocols such as DNS, TCP/IP, and SSL/TLS
• Experience building and maintaining complex mission-critical production database systems (RDBMS or NoSQL)
• Basic coding or scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go
• Experience analyzing and troubleshooting issues holistically, from the application tier through the database down to storage
• Excellent communication skills and the ability to think on your feet while remaining calm under pressure
• A genuine desire to help people and a passion for rapidly learning new technical skills

Будет плюсом

• Experience using or managing MongoDB
• Experience using cloud services stacks such as AWS, Azure, or GCP
• Strong understanding of authentication systems such as LDAP, Kerberos, or Active Directory
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
• Familiarity with distributed version control systems, particularly Git
• Understanding of the GenAI landscape and technology companies in this space
• Success Measures
• In 3 months: You will have gained a deep understanding of MongoDB and its partner ecosystem and completed New Hire Training
• In 6 months: You will be comfortable working frontline with customers and partners and will complete the MongoDB Certified DBA Associate exam
• In 12 months: You will be a technical specialist within MongoDB, helping peer engineers with advanced diagnostics and handling technical escalations independently

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