Technical Subject Matter Expert & Implementation Lead – Social, Paid & Messaging

Навыки

• API (интеграции)
• AWS
• Charles / Fiddler / Proxyman
• CRM-системы
• Отладка и поиск ошибок
• Google Tag Manager
• JavaScript

О компании и продукте

• Billennium is a global technology company with over 20 years of proven expertise in delivering innovative solutions that empower businesses worldwide.
• At Billennium, we don’t just build technology—we build careers. We foster a collaborative, inclusive, and growth-driven environment where creativity is encouraged, ideas are valued, and talent truly thrives.
• If you’re passionate about innovation and want to make a meaningful impact, join us and be part of shaping the future of technology.
• We are seeking a highly technical and hands-on professional to join our team as a Technical SME & Implementation Lead . In this role, you will serve as a critical bridge between high-level marketing architecture and operational execution , ensuring seamless alignment across systems and business goals.

Задачи

• Technical Implementation, Configuration & Integration
• Own backend configuration of Sprinklr (Modern Care, Modern Research, Modern Marketing), including routing rules, AI-driven intent tagging, automation macros, and listening dashboards
• Design and maintain omni-channel messaging architecture across WhatsApp Business API, SMS, and Viber
• Build and optimize automated messaging flows, including failovers, keyword triggers, and real-time event-driven communication
• Configure integrations between LinkedIn Sales Navigator, Sprinklr, and CRM systems to enable seamless lead routing and identity resolution
• Manage APIs, webhooks, and data pipelines across platforms
• Implement and troubleshoot Server-Side Google Tag Manager, Meta Conversions API, and TikTok Events API
• Requirement
• Subject Matter Expertise & Strategic Foresight
• Act as the internal SME for Sprinklr, messaging platforms, and LinkedIn Sales Navigator
• Monitor product updates, roadmaps, and emerging capabilities
• Lead technical proof-of-concepts (PoCs) for new features (AI, automation, conversational commerce)
• Define cross-platform data orchestration and integration logic
• Ensure all implementations comply with data privacy regulations (GDPR, CCPA) and internal security standards
• Execution Enablement & Platform Governance
• Develop technical SOPs, configuration playbooks, and governance frameworks
• Standardize naming conventions, rule engines, and webhook structures
• Build system health dashboards to monitor delivery rates, API latency, and data integrity
• Act as Tier-3 technical support for platform issues, API failures, and integration breakdowns

Требования

• Core Platforms
• 3+ years of hands-on experience with Sprinklr (Modern Care, Modern Marketing, Modern Research)
• Experience building messaging workflows in platforms such as Infobip
• Strong understanding of WhatsApp Business API, SMS failover logic, and conversational flows
• Experience integrating LinkedIn Sales Navigator with CRM and social platforms
• Data & Tracking Architecture
• Advanced expertise in Server-Side Google Tag Manager and data layer design
• Strong JavaScript skills for custom tracking implementations
• Hands-on experience with Meta Conversions API, Google Enhanced Conversions, and TikTok Events API
• Experience building data pipelines using APIs, webhooks, and CRM integrations (e.g., Salesforce, Microsoft Dynamics)
• Privacy, QA & AI
• Knowledge of GDPR/CCPA and consent management platforms (e.g., OneTrust, Cookiebot)
• Experience with debugging tools (Charles Proxy, OmniBug, Fiddler, pixel helpers)
• Familiarity with AI-driven marketing tools (e.g., conversational AI, intent classification, automation)
• Professional Profile
• 5–8+ years in Technical Marketing Operations, MarTech Implementation, or Solutions Engineering
• Strong “doer” mindset—hands-on configuration, problem-solving, and system optimization
• Ability to translate architectural designs into working implementations
• Comfortable collaborating across technical and non-technical teams

Условия

• Career growth – access professional development through partnerships with Microsoft, AWS, Snowflake, Salesforce , and more
• Project diversity – opportunity to work with global clients across sectors and technologies
• Flexibility – adaptable working hours and remote/hybrid work options
• Engaging community – participate in team-building events, hackathons, and CSR initiatives
• Team-building traditions – including our annual company event
• Technical Subject Matter Expert & Implementation Lead – Social, Paid & Messaging
• Prajakta Bhat
• Recruitment Team Lead - India

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