Technical Support Engineer

Навыки

• API (интеграции)
• Bash / shell
• Коммуникация
• C#
• Общение с клиентами
• E-commerce
• ELK / Elastic Stack

О компании и продукте

• Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
• Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
• We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

Задачи

• Working directly with developers, merchants and internal teams on post integration issues to provide technical support, consulting and best practices
• External customers contact through tickets
• Internal customers use different contact avenues depending on priority
• Conducting test scenarios for technical issues with code, software, hardware, devices and endpoints
• Installing and configuring test environments, payment APIs and ecommerce products
• Communicating technical issues to customers and internal departments
• Identifying irregularities in functionality and unexpected behaviors with Airwallex products and services
• Developing in-depth technical information (sample code, log searching, FAQs) for distribution to customers
• Skills And Experience You Will Bring
• Bachelor's degree or above in Computer Science or relevant majors
• Strong troubleshooting and problem-solving skills
• Prioritization, well organized and detailed oriented on tickets handling, able to work on multiple urgent issues in parallel
• Must have sufficient technical knowledge to communicate with the development team
• Strong willingness to provide exceptional customer service
• Demonstrated quick learning of technology and new products
• Experienced in the e-commerce, payment, fintech industry is a plus
• Technical Skills
• Experienced in one of the programming languages: Python, Java, php, C#, Java Script or shell scripting
• Familiar with Web Technologies, HTTP and HTTPS
• Experienced with REST, JSON, SOAP
• Experienced with SQL
• Familiar with Logstash, Kibana and Graylog
• Familiar with AliCloud and Google Cloud is a plus

Требования

• 2-5 years of working experience in either programming, technical support, implementation or relevant jobs
• Excellent verbal and written communication skills in both English and Chinese, able to communicate clearly and appropriately with internal and customers

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