Technical Support Engineer

Навыки

• AppsFlyer / Adjust
• Java
• JavaScript
• Решение задач
• Python
• SQL

О компании и продукте

• We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Technical Support Engineer

Задачи

• Provide our customers with the help and instruments they need for them to successfully accept payments globally
• Be a key source of knowledge on the Adyen platform, products, APIs, financial services, the underlying web-stack technologies, and industry-standard integration methods and best practices
• Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical and operational problems to create the best possible merchant experience
• Advise merchants regarding the best implementation practices as well daily operation practices and also addressing specific merchants’ issues
• Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel
• This is Adyen
• Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice
• At Adyen, everything we do is engineered for ambition
• For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers
• You will operate as a first interface with Adyen’s merchants across the globe
• In order to do this, you will be working closely with multiple different teams, such as Product Management, Development and Account Management
• Your team is extremely merchant-focused, highly motivated and thrives on shared success
• You will be part of an international team with diverse backgrounds and skill sets
• With Adyen being a 24/7 business, we operate using the following the sun model

Требования

• You have minimum 4 years of experience and preferably experienced in technical support
• You love to provide operational and technical assistance to merchants and troubleshooting via phone, web-based tools and email
• You make quick informed decisions under pressure and prioritize appropriately based on urgency and necessity for both internal and external requests
• You’re creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests
• You have a background of how financial services work such as reconciliation, reporting or payouts
• You're able to or have a keen interest in writing scripts, SQL, JavaScript, Python or Java code and payment & finance reporting
• You’re able to solve problems by identifying issues via inferring from complex data sets or reading application or hardware logs
• Your experience in networking and IT hardware
• or any POS experience would be a bonus
• You're a team player who takes responsibility for tasks and you enjoy working independently
• You're able to integrate seamlessly with a global, multicultural team (excellent relationship skills, culturally aware, adjust your communication style to audiences)
• You're fluent in English and Mandarin
• Our Diversity, Equity and Inclusion commitments
• Our unique approach is a product of our diverse perspectives
• This diversity of backgrounds and cultures is essential in helping us maintain our momentum
• Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours
• No matter who you are or where you’re from, we welcome you to be your true self at Adyen
• Does this sound like you?
• If so, Adyen encourages you to reconsider and apply
• We look forward to your application!
• What’s next?
• Ensuring a smooth and enjoyable candidate experience is critical for us
• We aim to get back to you regarding your application within 5 business days
• Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
• Learn more about our hiring process here

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