Technical Support Engineer - ALI

Навыки

• AWS
• Azure
• BI-инструменты
• Общение с клиентами
• HTML
• Лидерство
• Retention и отток

О компании и продукте

• We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Who is CAT Digital? What do we do?. Big machines require big thinking. Are you looking for your next big challenge?. Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world
• Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Job Opportunity. We are seeking talented individuals to join our team to help us grow our presence, organization, culture, which will drive our digital product development efforts

Задачи

• Technology, Digital and Data
• Location
• Kosice , Slovakia
• Date Posted
• Thursday, July 2, 2026
• Sunday, August 2, 2026
• Contract Type
• Full time
• Job Type
• Requisition ID
• R0000379379
• Description
• Career Area
• Job Description
• Your Work Shapes the World at Caterpillar Inc
• When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other
• As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visibility products
• Don't miss this chance to join and support digital innovation for a global leader in heavy machinery!
• What will you do?
• As a Technical Support Engineer, you will be responsible for monitoring overall performance of assigned digital products and handling dealer and customer issues through resolution
• You will provide worldwide front-line customer service advisor support for the overall Cat Digital portfolio, as well as
• Provide assistance and guidance to junior team members
• Provide direct dealer, in region support
• Manage cases to provide an appreciated, secure and effortless experience with customers, dealers, and internal Caterpillar for every interaction

Требования

• Customer Focus : Basic understanding of customer needs and the importance of customer satisfaction
• Effective Communications: Understanding of effective communication concepts, tools and techniques
• ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Systems Thinking: Basic awareness of how systems and processes connect, specifically focused on Aftermarket Leads and Insights focused products included but not limited to Cat Foresight, Cat Inspect, and Dealer Collaboration Communities
• Knowledge of tools to access and review data, BI Products, Salesforce, Service Now, etc
• Technical Troubleshooting: Basic troubleshooting skills, root cause identification
• Systems Software Infrastructure: Basic understanding of system components and tools
• Knowledge about scalability, security, and performance basics
• Top Candidates will also have
• Application Design, Architecture: Basic awareness of application structures and design concepts specifically focused on Aftermarket Leads and Insights focused products included but not limited to Cat Foresight, Cat Inspect, and Dealer Collaboration Communities
• Relevant experience in technical support, contact center operations, customer service, application support or a related field
• Experience with cloud solutions (AWS, Azure)

Условия

• At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees
• As a member of our team, you will have access to a wide range of training and development opportunities, as well as very competitive compensation and benefits packages, like
• 3 000+ euros / month gross
• Industry leading Pension plan
• 5 days of extra vacation above the legislative requirement
• Attractive Life insurance
• 1 volunteering day
• Multisport Card
• Contract type
• Full-time
• Place of work
• Kosice, Slovakia
• Additional Information
• Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method
• If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status
• Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws
• Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation
• For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html
• Follow us on Facebook, LinkedIn, and YouTube
• Base Minimum Pay
• Please note that salary is only one component of the total compensation and benefit package available at Caterpillar
• Posting Dates
• July 2, 2026 - August 2, 2026

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