TWS Support Engineer

Навыки

• Agile
• AWS
• Azure
• Bash / shell
• Bitbucket
• CI/CD
• Коммуникация

О компании и продукте

• Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
• You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
• Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
• Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

Задачи

• Provide end-to-end support for TWS/IWS scheduling environments across distributed platforms
• Design, configure, and implement scheduling requests based on user documentation and business requirements
• Troubleshoot and resolve scheduling issues, job failures, and performance bottlenecks
• Monitor and manually execute batch jobs as required, ensuring timely and accurate processing
• Collaborate with application teams, developers, and infrastructure teams to support batch processing and job automation
• Identify opportunities to automate manual tasks and implement scripting solutions to improve operational efficiency and system stability
• Participate in on-call rotation and provide support during off-hours, weekends, and holidays as needed
• Maintain documentation and knowledge base for scheduling processes and troubleshooting procedures
• Contribute to continuous improvement initiatives by applying SRE principles such as reliability, observability, automation, and incident management, while supporting Agile delivery practices
• Required Skills & Experience
• Strong experience in configuring, designing, and implementing job schedules
• Proficient in troubleshooting job failures and scheduling issues independently
• Solid understanding of Linux and Windows Server operating systems and command-line tools
• Scripting experience in Bash, Perl, or AWK to automate routine tasks and job flows
• Familiarity with Agile methodologies and tools such as JIRA, Confluence, GitHub/Bitbucket, and ServiceNow
• Ability to manage multiple priorities in high-pressure environments with minimal supervision
• Strong verbal and written communication skills. Preferred/Additional Skills
• Exposure to IBM DB2, IBM Connect:Direct/NDM, IBM WebSphere Liberty
• Understanding of application processing and batch architecture
• Experience with CI/CD pipelines and infrastructure automation tools is a plus. Work Schedule & On-Call

Требования

• Shift flexibility required to support any 9-hour shift within a 24-hour window on weekdays (24x7 rotational support)
• Shift timings may include: o 10:00 PM – 7:00 AM IST o 6:00 AM – 3:00 PM IST o 05:30 PM – 02:30 AM IST o 8:30 AM – 5:30 PM IST
• On-call support on a rotational basis during weekends and holidays
• If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth
• For more information, visit www.capco.com
• Follow us on Twitter, Facebook, LinkedIn, and YouTube
• 4+ years of hands-on experience with Tivoli Workload Scheduler (TWS/IWS)
• Basic understanding of cloud platforms (AWS, Azure), observability tools (OTEL, Loki and Grafana) and networking concepts

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