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Навык (код: python, go, sql)

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V
Vanta
Technical Support Engineer Technical Support Engineer
- Middle
- Гибрид
- Дублин, Ирландия
≈ 15 228 USD в месяц
половина оценок ошибается не более чем на 29%
Видели 31 день назад
Подробнее
A
Asana
Product Support Specialist - French Speaking Product Support Specialist - French Speaking
- Senior
- Гибрид
- Дублин, Ирландия
57 000 — 63 000 EUR в год
Вилка работодателя
Видели 31 день назад
Подробнее
S
Stripe
IT Support Engineer IT Support Engineer
- Junior
- Удалённо
- Дублин, Ирландия
≈ 16 167 USD в месяц
половина оценок ошибается не более чем на 29%
Видели 31 день назад
Подробнее
S
Stripe
Technical Support Engineer, Metronome Technical Support Engineer, Metronome
- Junior
- Дублин, Ирландия
≈ 16 167 USD в месяц
половина оценок ошибается не более чем на 29%
Видели 31 день назадПовторная публикация
Подробнее
H
Harvey
Premium Support Specialist, Weekend Coverage Premium Support Specialist, Weekend Coverage
- Удалённо
- Дублин, Ирландия
≈ 13 683 USD в месяц
половина оценок ошибается не более чем на 29%
Видели 26 дней назадПовторная публикация
Подробнее

Оценка Вакандии

≈ 16 167 USD в месяц

половина оценок ошибается не более чем на 29%

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Зарплатаоценка

Видели 31 день назадИсточник откроется на сайте работодателя

Навыки

B2B-продажи
Коммуникация
Общение с клиентами
Customer Success
База знаний
Мониторинг и observability
Python
Роадмап

О роли

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.
Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic.

Задачи

As a member of our technical support engineering team, you will be on the front lines providing world-class customer service
As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers
Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience

Что важно

We're looking for someone who meets the minimum requirements to be considered for the role
The preferred qualifications are a bonus, not a requirement
2+ years of work experience in a B2B customer-facing technical support organization or in engineering

Вакансии

Фильтры · выбрано 2

Technical Support Engineer Technical Support Engineer

Product Support Specialist - French Speaking Product Support Specialist - French Speaking

IT Support Engineer IT Support Engineer

Technical Support Engineer, Metronome Technical Support Engineer, Metronome

Premium Support Specialist, Weekend Coverage Premium Support Specialist, Weekend Coverage

Technical Support EngineerTechnical Support Engineer

Product Support Specialist - French SpeakingProduct Support Specialist - French Speaking

IT Support EngineerIT Support Engineer

Technical Support Engineer, MetronomeTechnical Support Engineer, Metronome

Premium Support Specialist, Weekend CoveragePremium Support Specialist, Weekend Coverage

Technical Support Engineer Technical Support Engineer

Product Support Specialist - French Speaking Product Support Specialist - French Speaking

IT Support Engineer IT Support Engineer

Technical Support Engineer, Metronome Technical Support Engineer, Metronome

Premium Support Specialist, Weekend Coverage Premium Support Specialist, Weekend Coverage