Account Manager

Навыки

• B2B-продажи
• E-commerce
• Работа с ключевыми клиентами

О компании и продукте

• We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Account Manager. We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions

Задачи

• Be fully responsible for the success and satisfaction of your merchants
• Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
• Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
• Assess, clarify, and validate customer needs on an ongoing basis
• You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate any internal project regarding your merchants
• Work and collaborate with colleagues in the global Adyen team
• This is Adyen
• Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice
• At Adyen, everything we do is engineered for ambition
• For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers
• As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants
• You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow

Требования

• At least 6 years of experience managing enterprise level clients (B2B) in a complex environment
• Recent experience working with Chinese merchants over the past 2 years
• Commercial experience (e.g. sales or account management) or experience in payment/ financial industry is highly preferred
• Otherwise, you have a track record of winning share of wallet, cross selling & upselling deals for digital and retail clients (such as e-commerce, gaming, OTA, streaming services etc.)
• You can confidently use English on a day-to-day basis for technical conversations (e.g. pitching to merchants, internal discussions with global teams, etc.) and are native in Mandarin
• You're an excellent communicator who can build relations at all levels
• You're interested in pushing boundaries and creating value in the payment space
• You can work seamlessly with a global, multicultural team
• Able to travel domestically and internationally as part of the role
• Please note that this role is a full-time position in Shanghai. It will require a relocation in case you live outside of Shanghai
• Our Diversity, Equity and Inclusion commitments
• Our unique approach is a product of our diverse perspectives
• This diversity of backgrounds and cultures is essential in helping us maintain our momentum
• Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours
• No matter who you are or where you’re from, we welcome you to be your true self at Adyen
• Does this sound like you?
• If so, Adyen encourages you to reconsider and apply
• We look forward to your application!
• What’s next?
• Ensuring a smooth and enjoyable candidate experience is critical for us
• We aim to get back to you regarding your application within 5 business days
• Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
• Learn more about our hiring process here
• Don’t be afraid to let us know if you need more flexibility
• This role is based in our Shanghai office. We are an office-first company and value in-person collaboration

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