Account Manager

Навыки

• Рекламные кампании
• Коммуникация
• Общение с клиентами
• Customer Success
• E-commerce
• Контекстная реклама
• Решение задач

О компании и продукте

• RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.
• Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

Задачи

• Cooperation with big brands from the e-commerce market in Mexico
• Regular meetings with top clients to ensure premium customer service
• Execute customer communications – personally and via telephone, video-calls or email, in line with standards and processes
• Respond to customer requests and inquiries in a professional and timely manner
• Responsible for customer success and long-term relationship of bigger accounts
• Provide specific information regarding company’s services and products
• Assist customers in the process of launching ad campaigns
• Develop and maintain in-depth product knowledge
• Data improvement and optimization
• Desired Experience
• Experience in managing online advertising campaigns for clients
• Preferably experience working in adtech, advertiser or agency (online area)
• Highly developed analytical skills
• Interest in performance marketing/ digital marketing/ e-commerce
• Knowledge of customer support tools and processes
• Ability to identify and understand customer needs and requirements
• Highly developed numerical skills and problem-solving skills
• Well-developed verbal and written communication skills
• Multi-tasking, high level of energy, resourcefulness
• A high level of motivation and willingness to learn
• Positive, can-do attitude
• Fluency in Spanish and English

Условия

• Remote working
• Engaging role in a new fast-growth project
• Chance to be a part of a team which shapes the future of online marketing globally
• Opportunity to work with a global team
• Versatile tools and training opportunities
• Being part of an award-winning organization, with outstanding growth numbers
• Working at a company with a great product based on the newest AI Technology (Deep Learning)
• Working in a flexible environment with a balance and personal and professional life
• Attractive salary plus a bonus system
• Location: Mexico

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