Account Manager

Навыки

• Блокчейн
• CRM-системы
• Customer Success
• DeFi / NFT
• Excel
• HR-процессы
• HubSpot

О компании и продукте

• Chainstack powers global blockchain applications across fintech, DeFi, wallets, custodians, analytics, and everything in between. Teams cut time-to-market, cost, and risk with one platform for nodes in the cloud, offered through preferred service providers, or self-hosted. Standardized node management puts reliability on autopilot and keeps performance predictable, giving operators control and transparency while developers get a consistent way to build and scale.
• We are looking for an enthusiastic Account Manager to foster long-term relationships with Chainstack's customers. You'll guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite.

Задачи

• Lead onboarding for new customers, ensuring a smooth and value-driven experience
• Drive account expansion through upselling and cross-selling
• Monitor customer health and take proactive action to improve adoption and satisfaction
• Conduct regular touchpoints and quarterly business reviews
• Build strong, trusted relationships with stakeholders across customer organizations
• Document and communicate business and technical outcomes achieved through Chainstack
• Collaborate with support and engineering teams to resolve issues
• Coordinate internal resources to ensure customer success
• Manage renewals and follow up on failed payments
• Research, verify, and manage subscription renewal data and pricing
• Work with marketing to develop testimonials, referrals, and case studies

Требования

• 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering)
• Interest and understanding of Web3 technologies
• Experience working with blockchain is a plus
• Track record of customer retention and growth through excellent service
• Strong communication and presentation skills, including executive-level communication
• Proficiency with CRM tools such as HubSpot and spreadsheets (Excel)
• Ability to manage multiple projects simultaneously
• Excellent listening, negotiation, and relationship management skills

Условия

• Competitive salary in USD - Fair, transparent compensation based on experience and impact
• Stock options - Share in Chainstack's growth and long-term success
• AI-first environment - Use AI to reduce repetitive work and focus on judgment and shipping
• Cutting-edge tech stack - Work with modern infrastructure and stay close to Web3 innovation
• Flat structure, no bureaucracy - Take ownership, move fast, and make decisions with real impact
• Flexible schedule - Work when you are most productive and maintain balance
• Global, fast-growing market - Build in a rapidly evolving industry with real customer demand
• Diverse, multinational team - Collaborate with people across countries, backgrounds, and functions
• Ready to take your career to the next level?

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