Account Manager

Навыки

• B2B-продажи
• Customer Success
• Решения на данных
• LLM
• Retention и отток

О компании и продукте

• Warp is the AI-native Employee Management Platform for ambitious companies. Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1.
• Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B.
• Legacy vendors in our space built their businesses by profiting from complexity. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead.
• We hire people who ship constantly, own outcomes, and care about craft. We're in the office five days a week because speed and proximity are a competitive advantage at this stage. If you want to build something that automates an entire category of core work, not just another point solution, this is the place.

Задачи

• Drive revenue across your book of business by owning retention, expansion, and growth
• Hit and exceed a quarterly expansion target by taking deals from opportunity identification through signed contract
• Run structured QBRs with customers to review health metrics, surface expansion opportunities, and advance active deals
• Proactively identify churn risk through health monitoring and execute targeted interventions to protect gross retention
• Develop a deep understanding of customer business needs to deliver consultative guidance that ties Warp's product suite to their operational goals
• Collaborate cross-functionally with Support, Product, and Engineering to resolve complex issues and advocate for customer priorities

Требования

• Minimum 2-3 years of new business sales or account management experience in a B2B organization
• Proven track record managing a book of business and driving retention, expansion, and customer satisfaction
• Strong business acumen with the ability to anticipate customer needs, identify growth opportunities, and tie product usage to business outcomes
• Experience running executive-level business reviews and presenting data-driven recommendations
• Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels
• Highly organized, with the ability to prioritize strategically across a large portfolio while meeting targets
• High adaptability and comfort with the pace and change of an early-stage startup

Будет плюсом

• Background working with early-stage startup customers or in high-growth B2B SaaS
• Experience building customer success processes and playbooks from the ground up
• Track record of consistently exceeding retention and expansion targets
• Technical aptitude with ability to quickly learn complex products

Условия

• 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents
• 401(k) Matching: Start investing in your future from day one
• Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments
• Commuter
• Pre-tax commuter benefits for your daily trip to our NYC office
• Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue
• Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain and Catskills
• Warp is based in New York City, and we prioritize candidates who can commit to being on-site 5x per week
• Please refer to the top of this page for this position's hiring location

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