Account Manager

Навыки

• B2B-продажи
• Confluence
• HR-процессы
• iGaming / betting
• Jira
• Retention и отток

О компании и продукте

• We are seeking a proactive, passionate, and dedicated Account Manager to act as the main point of contact between our clients and internal teams. The ideal candidate will have a strong focus on client satisfaction, relationship management, and operational excellence, ensuring that each client receives outstanding support and value from our products and services.
• Please, submit your CV in English when applying for this vacancy.
• Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, Urugay and Brazil. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.

Задачи

• Serve as the primary contact for client needs, inquiries, and concerns
• Build and nurture strong client relationships to foster retention and growth
• Oversee client accounts, ensuring services meet business goals, expectations, and budgets
• Collaborate with internal teams — including sales, product, and operations — to deliver tailored solutions
• Proactively identify and resolve issues, continuously improving client experience and internal processes
• Work closely with the product team to align updates and features with client expectations
• Maintain up-to date knowledge of Altenar’s offerings to identify opportunities for upselling and cross-selling
• Act as a trusted advisor and advocate for clients, ensuring a seamless and positive partnership
• Requirements & Skills
• Languages: Spanish (proficient), English (intermediate or higher). Portuguese (particularly Brazilian Portuguese) is considered an advantage
• Experience managing operational projects and coordinating cross-functional teams
• Strong ability to drive issue resolution by working with Product, Trading, Operations, Compliance, and Technical Support
• Experience with incident management, service delivery, or client operations is highly preferred
• Comfortable tracking multiple operational workstreams, following up on action items, and ensuring timely delivery
• Experience using Jira, Confluence, and ticketing platforms
• Strong understanding of SLAs, KPIs, and operational performance reporting
• Ability to prioritize operational requests and manage competing client demands
• Experience in sportsbook operations or B2B SaaS implementations/onboarding is considered a strong advantage
• Analytical mindset with the ability to investigate issues, interpret logs/reports, and communicate findings to technical teams

Условия

• A stable, flexible, and collaborative working environment
• Ongoing training and professional development opportunities
• Competitive compensation and benefits package
• A multinational team of industry experts from around the world

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