Account Manager - APAC

Навыки

• Самостоятельность
• Customer Success
• Производство
• Решение задач

О компании и продукте

• ElevenLabs is an AI research and product company transforming how we interact with technology.
• We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
• We have expanded from voice into three main platforms:
• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

Задачи

• Be part of an early Account Management team with endless opportunities for impact
• You'll partner with the team to help develop a scalable account management playbook and framework that supports our customers in the APAC region
• Build and maintain strong relationships with a book of commercial and enterprise clients in the APAC region — you'll specifically be managing customers across Southeast Asia and North Asia
• Play a key role in driving long term adoption of multiple products
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
• Own expansion and renewal of accounts within your book of business
• Measure and improve customer satisfaction & experience
• Own your account management KPIs (NRR/GRR) and track against the company goals

Требования

• 3-7 years of previous experience in Account Management or Customer Success in a fast paced, SaaS organization
• A strong builder and customer excellence mindset
• Commercial experience — you will own renewals and expansion for your book of business
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Excellent problem-solving and analytical skills to address customer needs and concerns
• A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale
• Fluency in English and Mandarin — Must possess professional-level fluency in Mandarin, with the ability to confidently communicate and engage with customers, negotiate contracts, and articulate complex ideas both verbally and in writing
• Experience in a bilingual work environment is highly preferred
• We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses

Условия

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

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