Account Manager - DACH market

Навыки

• Коммуникация
• CRM-системы
• Customer Success
• HR-процессы
• Ответственность за результат
• Retention и отток
• Апсейл и кросс-сейл

О компании и продукте

• As part of its Strategic Plan, Spendesk decided to address customer growth through two different teams within the Sales Department:
• Business Development : Responsible for acquiring new customers
• Account Management : Responsible for growing and developing existing customers
• As an Account Manager, you’ll report directly to our Head of Account Management. It’s an opportunity to play a pivotal role in driving business growth by nurturing and expanding relationships with our existing customers . You’ll manage a large portfolio with the goal of driving expansion through upsell, cross-sell, and contract negotiation.

Задачи

• You will own a dedicated portfolio of Customers with the responsibility of developing it through proactive territory plans
• You will hunt for opportunities for upsell and cross-sell by maintaining a high level of touch points through outbound and inbound activities
• You will understand client needs , business objectives , and challenges to effectively position our products/services
• You will be responsible, for those customers, for the entire sales cycle from potential identification to closing : Qualification > Discovery > Technical Validation > Commercial proposal > Signature
• You will understand the customer ecosystem (third party providers, software solutions used) to identify business opportunities
• You will maintain accurate records of client interactions, transactions, and progress using CRM software
• You will work closely with a dedicated team of Customer Success Managers ensuring the achievement of all key metrics related to customer growth, retention and Spendesk product usage growthYou will collaborate with Product, Marketing, Customer Success and Strategic Partnerships by providing customer feedback to drive product innovation
• What’ll give you an edge in this role
• Organization & portfolio management : discipline in daily activity planning & prioritizing will help you manage a high number of opportunities (around 100-120 accounts) simultaneously at various stages of the buying process
• Ability to navigate between high velocity deals and value focus deals - we have a diverse range of clients with different sets of needs
• Customer relationship & business partnership : take an active interest in understanding their customer context and pains to position oneself as a business consultant
• Great written and verbal communication skills in English & German
• Ownership mindset : The AM department currently consists of 8 people and is rapidly expanding. You will help shape our AM playbook
• Not ticking every box?
• We’d still love to hear from you
• At Spendesk, we value skills, potential and diverse experiences
• As we are an international team, please submit your application and CV in English

Требования

• minimum 1 year of sales experience in any industry: Our onboarding is designed to help you thrive in the Spendesk world!
• strong sales instincts , demonstrated assertiveness and a strong track-record of hitting and exceeding quota , as well as proven negotiation and closing skills

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