Account Manager, Enterprise

Навыки

• B2B-продажи
• CJM / JTBD
• Анализ данных
• Ответственность за результат
• Salesforce
• Апсейл и кросс-сейл

О компании и продукте

• Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
• Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
• We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

Задачи

• Be responsible for Enterprise level accounts' relationship maintenance
• Be responsible for Enterprise level accounts‘ relationship maintenance
• You need to identify upsell opportunities
• You need to collaborate with other teams to closely monitor accounts’ healthy status and seek for a win-win with customers
• Manage customer day to day queries and issues to successful resolution
• This could involve engaging internal or external stakeholders where necessary
• You will need to keep the customer informed on progress and use your personal relationship with customers to prioritize and manage customer expectations
• Monthly/Quarterly Business Review
• You will lead the Monthly/Quarterly Business Review face to face with clients, provide data analysis, optimization recommendation, new product/feature promotion and achieve win-win with customers
• Customer Education
• You will work proactively with customers to educate them on a range of topics including using Airwallex products and manage proper customer expectations
• You will ensure customers understand our offering, product and what it means to them
• Improve the customer experience
• You will proactively work to identify opportunities to improve the customer journey / experience
• You will assess root cause of issues, produce change requests, review and improve processes, and feedback to other business areas ways in which processes can be improved
• Comply with all regulation, policies and standards, contributing to an effective risk culture

Требования

• Experience of managing customer relationships and improving customer user experience
• 3+ years’ experience of working within a B2B customer facing environment in the Financial industry or software solution industry
• Experience of payment industry is a big plus
• Clear and positive communication, both written and verbal, in English and Mandarin
• Ability to develop, maintain and leverage internal and external networks to work on customer issues at all levels across customers, peers and other teams in Airwallex
• Ability to handle different forms of customer interaction, including handling difficult conversations, and manager customer’s expectation properly
• Ability to think laterally about customer challenges and provide not only an answer but also a solution to prevent recurrence
• Effective management of time and willingness to learn and work in a fast paced working environment
• APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS
• To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process
• All official communication will come from an @airwallex.com http://airwallex.com email address
• Airwallex does not accept unsolicited resumes from search firms/recruiters
• Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s)
• Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary

Паспорт вакансии

История публикации

Откуда что взялось

Отмечено то, что вывели мы. Без пометки — значение назвал работодатель.

Почему на этом месте в выдаче

Порядок выдачи объявлен контрактом: свежесть решает между днями, полнота и зарплата — внутри дня.