Account Manager (German Speaker - Offering Relocation Support to London)

Навыки

• Customer Success
• Excel
• GMV / MRR
• HR-процессы
• Ответственность за результат
• Retention и отток
• Salesforce

О компании и продукте

• Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com .
• This is a hybrid role based in our London office, and we are pleased to offer relocation support for candidates who require assistance moving to the area.**
• The Account Management team covers roughly 25% of Mixpanel's global ARR, across our customer base in EMEA. The team is focused on retaining and growing this book of business, through ensuring a smooth onboarding process, understanding how our customers get the most value out of Mixpanel's capabilities, driving adoption, and uncovering growth opportunities.
• The AM team has developed a strong community of practice in collaboration with the Customer Success team EMEA and globally. The team works on individual targets but also values and cultivates a team culture where sharing knowledge and supporting others is a critical part of individual success

Задачи

• Owns and maintains the relationship with director and executive-level economic buyers at their accounts by connecting their objectives with the value that Mixpanel provides to their teams
• Maintains accurate Salesforce records related to Renewal, Upsell, and Churn opportunities, and delivers accurate weekly forecasts related to revenue targets
• Acts as a data and analytics thought leader and partner to their accounts through use cases and business impact
• Host analytics workshops, brainstorms, and product trainings to ensure end users adopt and use Mixpanel
• Takes ownership of a customer's account health and pulls all levers to increase health - from helping coach a customer through implementation to addressing adoption challenges through training to supporting their analytics strategy
• Keep customers informed of new product releases, relevant betas, and upcoming features
• Collect and consolidate customer product feedback and champion the needs of your portfolio with Mixpanel’s Engineering and Product organizations
• Collaborate cross-functionally with key partners such as, Customer Success, Sales Engineering, Professional Services, Product, Marketing, and Legal
• Intimately understands Mixpanel's competitors and technology partners to consult customers on our place in the broader analytics market
• We're Looking For Someone Who Has
• 3+ years of related work experience and emerging knowledge in full cycle SaaS post sales customer management experience, as an Account Manager or related cross-functional role like Customer Success Manager
• Effective communicator and collaborator — you have strong interpersonal skills and are an excellent team player
• Adaptability — you understand that change is constant, and you embrace it
• Agility and resilience — you move quickly and encourage continued improvement
• Strong work ethic, desire to learn, and a drive to excel
• Fluent in German

Требования

• Able to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions, by showcasing Product and Industry knowledge and expertise

Будет плюсом

• Experience managing relationships with high growth tech companies
• Experience with Mixpanel or other analytics tools
• Experience in a technical customer-facing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect)

Условия

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US
• Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
• please note that benefits and perks for contract positions will vary*
• Culture Values
• Make Bold Bets: We choose courageous action over comfortable progress
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations
• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible
• Why choose Mixpanel?
• We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital
• Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics
• Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service
• Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions
• Mixpanel is an equal opportunity employer supporting workforce diversity
• At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have
• We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status
• Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records
• We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building

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