Account Manager - North America - Mid-Market Segment

Навыки

• API (интеграции)
• B2B-продажи
• Customer Success
• GMV / MRR
• Производство
• Machine Learning
• Room / Realm / CoreData

О компании и продукте

• ElevenLabs is an AI research and product company transforming how we interact with technology.
• We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
• We have expanded from voice into three main platforms:
• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

Требования

• 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you know what great looks like and you've delivered it in a complex, fast-moving environment
• A proven track record of owning revenue outcomes end to end - quota, renewals, and expansion - without defaulting to a handoff to a sales team
• You approach your book with commercial intent: you segment by expansion potential, keep active expansion conversations going, and build business cases that land with economic buyers
• You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must
• You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
• You know how to read a room - whether you're with a founder, a technical lead, or a procurement team, you show up with the right message and leave with the relationship stronger
• Preferred
• Experience in the voice AI, audio AI, or conversational AI space
• Experience selling or expanding into multiple products within a platform
• LOCATION
• This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in ET, CT, MT, or PT timezones is required
• There is a preference for candidates to be based in New York City or San Francisco, with the option to work out of our offices in these cities
• We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses

Условия

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

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