Applications Support Technical Lead Analyst - Vice President

Навыки

• Внимание к деталям
• Коммуникация
• Форензика и реагирование
• Jira
• Kafka
• Linux
• MS SQL Server

О компании и продукте

• At Citi, our Tech team doesn’t just support finance – we are helping to redefine it
• From deploying advanced AI to helping shape global markets, we build systems that matter
• We are hiring an Application Support Lead Analyst to join a high-performing, 24x7 Funds technology team responsible for the stability and availability of more than 30 business-critical applications serving platinum clients across EMEA and North America

Задачи

• Lead proactive monitoring and incident response across a portfolio of more than 30 Funds applications, ensuring continuous system availability within a 24x7 follow-the-sun operating model
• Coordinate with technology teams across multiple disciplines to identify root causes, define system enhancements, and deliver well-tested, effective solutions that minimise recurrence
• Define scope and objectives for complex application improvements by evaluating business processes, system behaviour, and operational standards, then translate findings into clearly documented requirements
• Collaborate with Product Owners, Business Analysts, and Systems Analysts to assess downstream impacts and establish support requirements for new and evolving capabilities
• Identify risks, vulnerabilities, and security gaps within supported applications, communicate potential impact to stakeholders, and recommend practical mitigation options
• Mentor and coach junior analysts, allocate work across the team, and build team capability to maintain high service standards under pressure
• Influence technical and operational decisions by providing structured analysis, clear recommendations, and expert counsel to management and cross-functional partners
• Required qualifications & skills
• Experience in application support or a closely related technology operations discipline
• Working knowledge of UNIX or Linux and Windows environments, including core system navigation and administration functions
• Ability to use real-time monitoring platforms such as ITRS Geneos or AppDynamics to proactively detect and respond to system events
• Experience using job scheduling tools such as AutoSys to manage and oversee automated workloads
• Experience logging, tracking, and reporting issues using tools such as JIRA or equivalent ticket management systems
• Strong analytical skills and attention to detail, with the ability to remain effective under pressure and time constraints
• Clear and confident communication skills, with the ability to convey technical findings to both technical and non-technical audiences
• Bachelor's degree or equivalent in a relevant field
• Beneficial skills & qualifications
• Experience with messaging technologies such as TIBCO, SWIFT, MQ, or Kafka in a financial services or enterprise application environment
• Programming or scripting skills in any language, used to automate tasks, analyse data, or streamline operational processes
• Familiarity with problem management tools and methodologies for tracking and resolving recurring operational issues
• Basic understanding of financial markets and products, providing context for the business impact of system events
• What we’ll provide you
• By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as

Требования

• In this role, you will combine hands-on technical expertise across SQL, Linux, and real-time monitoring tools with strategic oversight, leading incident response, driving system improvements, and guiding a team of analysts to keep operations running with minimal disruption
• Your work directly determines the reliability of systems that high-value clients depend on every day, making speed, precision, and proactive thinking essential to success
• Working knowledge of Oracle and MS SQL, including the ability to write and execute ad hoc queries to investigate issues and support analysis
• Master's degree in a technology or business-related discipline

Условия

• Every day, $5 trillion crosses through our network
• We do business in 180+ countries operating at a scale few can match
• Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities
• Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech

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