Business Analyst - Target Operating Model (TOM)

Навыки

• Agile
• Решение задач
• Работа со стейкхолдерами

О компании и продукте

• Capco is looking for a Business Analyst with a strong focus on Target Operating Model (TOM) design and delivery to join our Business Consulting practice. This role focuses on supporting clients across Banking & Payments or Insurance, helping them transform their operating models to respond to evolving customer expectations, regulatory requirements, digital innovation and operational efficiency objectives.
• You will work with clients to assess current-state operating models, define future-state designs and support the transition required to deliver sustainable business outcomes. Working within a consulting environment, you'll collaborate with business, operations, technology, data and risk stakeholders to deliver practical, outcome-focused transformation.
• Business Analyst – Target Operating Model (TOM)
• Design future-ready operating models that enable sustainable transformation across Banking & Payments or Insurance.

Задачи

• Lead Target Operating Model initiatives, including current-state assessments, future-state operating model design and transition planning
• Analyse and design key operating model components including business processes, governance, organisational structures, customer journeys, data, technology, controls and operating procedures
• Partner with Banking & Payments or Insurance clients to identify operational challenges, regulatory impacts, transformation opportunities and service improvements
• Facilitate workshops with business, operations, technology, and risk stakeholders to align on target-state vision, design principles and delivery priorities
• Support delivery teams in translating Target Operating Model designs into actionable roadmaps, implementation plans, and change initiatives
• Contribute to business process optimisation, digital transformation, and operational resilience programmes across banking and insurance organisations

Требования

• Strong Business Analysis experience with demonstrable Target Operating Model (TOM) delivery
• Experience within Banking & Payments, Insurance or both, with an understanding of industry operating models, products and regulatory environments
• Experience designing or supporting changes to business processes, operating structures, governance models and ways of working
• Ability to work collaboratively across business, operations, technology, data, and risk functions to ensure operating models are practical and deliverable
• Excellent consulting skills, including stakeholder management, workshop facilitation, structured problem-solving and effective communication

Будет плюсом

• Experience incorporating data, analytics, automation, or AI-enabled capabilities into Target Operating Model design
• Experience supporting transformation driven by regulatory change, digital modernisation, operational resilience, customer experience or cost optimisation
• Familiarity with agile operating models, product-centric organisations, platform-based delivery or digital operating models
• Experience developing TOM roadmaps, transition states, implementation approaches, business cases or benefits realisation frameworks
• Confidence engaging senior stakeholders and supporting strategic decision-making across complex transformation programmes
• Why Join Capco
• Deliver high-impact transformation programmes for leading Banking & Payments or Insurance organisations
• Work in a collaborative, flat and entrepreneurial consulting culture
• Access continuous learning, training and industry certifications
• Be part of a team shaping the future of AI-enabled business transformation
• Help organisations unlock value through practical, customer-focused and technology-enabled operating model transformation

Условия

• Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover
• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations and in-house mental health first aiders
• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement
• Holiday Flexibility: Five weeks of annual leave, with the option to buy or sell holiday days based on your needs
• Continuous Learning: Minimum of 40 hours of training annually, plus a Business Coach assigned from Day One to support your development and career progression
• Inclusion at Capco
• We're committed to making our recruitment process accessible and straightforward for everyone
• If you need any adjustments at any stage, just let us know—we'll be happy to help
• We value each person's unique perspective and contribution
• At Capco, we believe that being yourself is your greatest strength
• Our #BeYourselfAtWork culture encourages individuality and collaboration—a mindset that shapes how we work with clients and each other every day
• Location: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent

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