Chief Client Architect

Навыки

• AI-агенты
• API (интеграции)
• AWS
• Azure
• Коммуникация
• Customer Success
• Google Cloud

О компании и продукте

• Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
• Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.
• But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
• If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Задачи

• We are looking for an exceptional Chief Client Architect to join our growing team. In this role, you will be responsible to
• Executive Advisory & Flagship Account Leadership
• Serve as the primary executive technical advisor to customer CIOs, CTOs, and senior business stakeholders
• Own the long-term customer architecture and automation strategy, aligned to business priorities and enterprise standards
• Lead executive-level discussions on platform adoption, operating models, governance maturity, and technology investment decisions
• Act as the single point of accountability for post-sales technical strategy and architectural decisions for flagship accounts
• AI, Agentic Automation & Enterprise MCP Strategy
• Shape and guide customers’ AI and agentic automation journeys, leveraging Workato’s AI capabilities and ecosystem
• Advise on the design and adoption of agent-based workflows, human-in-the-loop models, and decision automation
• Partner with customer executives to define enterprise MCP (Model Context Platform / orchestration) strategies, including
• Context management across applications, data, and workflows
• Secure orchestration of AI agents and automations
• Governance, observability, and lifecycle management for AI-driven systems
• Align AI and agentic initiatives with enterprise security, compliance, and risk requirements
• Translate emerging AI capabilities into practical, scalable enterprise use cases that drive measurable business outcomes
• Expansion, Value Realization & Commercial Impact
• Drive software expansion, adoption depth, and renewal confidence through strategic advisory and roadmap alignment
• Identify and shape multi-year expansion opportunities tied to automation, integration, and AI-driven transformation
• Partner with Account Executives and Customer Success leadership on account strategy, risk mitigation, and executive alignment
• Track, articulate, and executive-report value realization outcomes linked to Workato adoption
• Strategic Consulting & Advisory Delivery
• Lead high-impact professional services engagements requiring executive-level judgment and architectural depth
• Guide customers through
• Enterprise automation and integration target-state definition
• Prioritization of integration, automation, and AI use cases

Требования

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience)
• 20+ years of technology transformation consulting experience, including integration, middleware, or API management platforms
• 15+ years in an Enterprise Architect, Digital Architect, or similar senior architecture role
• Demonstrated experience advising C-level executives on technology strategy and enterprise transformation
• Strong understanding of enterprise security, governance, and operating models
• Proven track record of driving platform expansion and value realization through professional services
• Excellent executive communication skills, including board-level presentations and strategic documentation
• Ability to operate independently in complex, ambiguous environments and take ownership of outcomes
• Travel to the client site up to 50%, but may be higher or lower based on prevailing circumstances
• Preferred
• Master’s (but not required) in Computer Science, Software Engineering, Business, or in a related field
• Bachelor’s degrees and those with non-traditional but similar proven experiences may also apply
• Knowledge of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases
• Knowledge of AWS, Azure, and GCP
• Experience having worked in a start-up environment
• (REQ ID: 2608)

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