Client Account Manager I

Навыки

• Коммуникация
• Решение задач
• Роадмап
• Апсейл и кросс-сейл

О компании и продукте

• Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.
• Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.
• At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI.
• Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here .

Задачи

• Build and nurture relationships with our Partners, proactively reaching out to partners regarding campaign performance, optimizations, updates, and opportunities
• Ensure that our partners objectives and requirements are met by liaising between them and our internal teams ( Measurement & Insights, Product Marketing, Creative Strategy, etc)
• Gain a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeed
• Specifically own the “how” conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, etc
• Become an expert at Pinterest campaign best practices, enabling yourself to be the resource for performance related opportunities
• Ensure that campaign setup is optimal
• Interpret and communicate campaign results so that the customer sees impact
• Evaluate if a digital media campaign is successful and how to troubleshoot
• Understand how to drive results, optimize campaigns and deliver performance updates to partners
• Ensure the performance metrics that were agreed upon are being met, and take action to course correct
• Actively engaging in client meetings to understand their key objectives and challenges
• Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives
• Handle resistance, complaints, or objections from partners professionally and patiently
• Cross sell and upsell opportunities that contribute to the team’s ability to exceed revenue targets
• Understand complex processes and products, distilling them down into a digestible format for our partners’, Provide partners with guidance and expertise on product, service best practices and features
• Be highly knowledgeable about all relevant Pinterest ad product features and capable of clearly explaining their benefits to a customer
• Maintain up-to-date education and fluency on evolving product roadmap and iterations
• Efficiently interfaces with appropriate cross-functional teams to answer product-related questions or challenges when needed
• Pitch new performance products and campaign best practices at scale
• Collaborate with clients to generate and optimize ad creatives using AI-driven insights, ensuring creative assets resonate with target audiences and maximize impact
• Stay ahead of emerging AI and digital marketing trends, advocating for the adoption of new AI tools and practices to drive ongoing client success

Требования

• Minimum of 4 years of experience in digital advertising sales experience, managing high value relationships, driving strategic learning agendas and owning client communication
• Track record of compelling data-backed storytelling and recommendations
• Expert in managing forecasts and achieving goals
• Strong communication skills in person, on the phone, and through email
• A team player who’s able to work in a fast-paced environment with technical and non-technical teams
• Expertise in digital advertising and media sales including campaign optimization, analytical problem solving, and product/platform knowledge
• Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies
• Bachelor’s degree in a relevant field such as economics, marketing, business, or equivalent experience
• Relocation Statement
• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model

Паспорт вакансии

История публикации

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