Client Delivery Manager

Навыки

• Confluence
• Jira
• SAP
• SLA

О компании и продукте

• Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
• As a Client Delivery Manager, you’re the first point of contact for customers in terms of operational delivery and change management. The Client Delivery Manager coordinates functional requests between customer's and internal stakeholders. This role incorporates Business Delivery Management and Operational Delivery Management.

Задачи

• Manage customer relationships - Serve as the primary contact for customers and account managers, answer customer questions and handle their requests for changes or support
• Handle change requests - Work closely together with customers when they want to modify or add services, document what they need and be the bridge to the internal teams
• Manage problems and escalations - Act as first-level escalation point for customer concerns and operational issues, coordinate when needed
• Contribute to projects - Participate as active stakeholder, take the lead in smaller projects
• Support colleagues from different teams in case of questions and/or requests for which feedback from/communication to the customer is needed
• Facilitate meetings - Coordinate and moderate internal and external client meetings for topics such as governance, changes, processes, production services, SLAs, steering committees, incident escalations etc
• Provide regular reporting - Deliver progress updates and operational reports to clients covering portfolio status, issues, and SLA performance
• Who Are We Looking For
• At Worldline, we seek individuals who are visionary and capable of driving positive change
• People who can step up and show what’s next
• We value those who take initiative, demonstrate a passion for their work, possess a can-do attitude, and have a desire to learn and grow
• In practice this means
• Several years of work experience, preferably in a client facing role
• Dynamic customer-oriented personality with a pro-active can-do mentality
• Strong communication and collaboration skills to effectively work with colleagues in an international context
• Team player
• Very good proficiency in English
• Experience in the payment industry is a plus
• Knowledge of Confluence and Jira is a plus
• A focus on continuous learning and development
• Perks & Benefits
• At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid
• On top of that, you will also
• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays

Требования

• They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms
• Show More Details
• Provider
• Description
• SAP as service provider
• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• Confirm My Choices
• Black Text with White Borders

Паспорт вакансии

История публикации

Откуда что взялось

Отмечено то, что вывели мы. Без пометки — значение назвал работодатель.

Почему на этом месте в выдаче

Порядок выдачи объявлен контрактом: свежесть решает между днями, полнота и зарплата — внутри дня.