Customer Solution Architect, Team Lead (AMER)

Навыки

• Agile
• BigQuery
• CJM / JTBD
• Разрешение конфликтов
• Customer Success
• HR-процессы
• HubSpot

О компании и продукте

• Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
• Over $1B raised (including our $500M Series F)
• We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
• Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

Задачи

• At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success
• You'll work directly with the team to
• Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers
• Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal
• Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy
• Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts
• Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones
• You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility
• PRE-SALES DISCOVERY
• Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success
• Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team
• Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform
• PROOF-OF-VALUE ONBOARDING
• Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding
• Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate
• Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers
• CUSTOMER SUCCESS & EXPANSION
• Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities
• Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads
• Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers
• TRUST & PLATFORM ADVOCACY
• Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise
• Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build

Требования

• 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering
• Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance
• Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js

Будет плюсом

• 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment
• Clear, confident technical communicator and storyteller
• Must be able to distill complex technical topics into actionable outcomes for customers and team members alike
• Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams
• Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards

Условия

• Fully Remote
• We hire globally
• We believe you can do your best work from anywhere
• There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world
• Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together
• Tech Allowance
• Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work
• Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us
• Annual Off-Sites
• Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year
• Flexible Work
• We operate asynchronously and trust you to manage your own time. You know what needs to be done and when
• Professional Development
• Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth

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