Customer Success - DACH

Навыки

• API (интеграции)
• B2B-продажи
• Customer Success
• HR-процессы
• Лидерство
• Производство
• Machine Learning

О компании и продукте

• ElevenLabs is an AI research and product company transforming how we interact with technology.
• We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
• We have expanded from voice into three main platforms:
• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

Требования

• 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region
• Proven experience of owning and managing a defined Book of Business
• Fluent in German and English
• Proven experience working across the DACH market. Knowledge of the landscape and cultural nuances
• Familiarity and experience with building and deploying AI agents
• Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
• Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Self-motivated and able to work independently in a remote or distributed team environment
• LOCATION
• This role is remote-first, so it can be executed from anywhere in Germany, Austria, or Switzerland
• We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses

Условия

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

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