Customer Success Manager

Навыки

• B2B-продажи
• CRM-системы
• Customer Success
• Дашборды и витрины
• HR-процессы
• Retention и отток
• Маршрутизация и NAT

О компании и продукте

• Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally

Задачи

• Take over merchants after Sales handover
• Coordinate onboarding, integration and launch
• Manage and develop a portfolio of merchants
• Maintain regular communication and conduct QBRs
• Support retention and identify churn risks
• Identify upsell opportunities and new processing needs
• Train merchants to use the product dashboard
• Coordinate incidents and escalations until resolution
• Work closely with Sales, Partnerships, Onboarding, Product, Tech, Finance, Risk and Compliance
• Maintain CRM, tasks, meeting notes and next steps
• Contribute to process and documentation improvements
• Attend several industry conferences per year
• You will thrive if you have…
• 2+ years in Customer Success, Account Management or another B2B customer-facing role
• Understanding of basic payment concepts: PSP, acquirer, MID, routing, settlements, chargebacks and approval rate
• Strong/native English and Russian
• Confident use of CRM, task-management tools, email and business communication tools
• Ability to travel within the EU
• Additional European languages are an advantage
• Experience with key accounts is preferred but not mandatory
• Conditions
• We know that great talent deserves great conditions, so here's what you can expect when joining us
• We also accept applications from candidates outside Cyprus (remote agreement) & candidates who are willing to relocate to Cyprus
• EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family

Требования

• For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment
• The Customer Success Manager owns the merchant relationship from contract signing through onboarding, launch, ongoing support, retention, product adoption and account development
• This is not a sales hunting, technical support or KYB role. The CSM is the main business contact for the merchant and coordinates internal teams end-to-end
• 1+ year of experience in payments, fintech, PSP, acquiring, gateway or orchestration

Как проходит отбор

• HR interview
• Technical interview
• Final interview
• Job offer

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