Customer Success Manager

Навыки

• Customer Success
• Room / Realm / CoreData
• Retention и отток

О компании и продукте

• Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.
• Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.
• We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.
• We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).

Задачи

• Consulting our customers on all raised questions related to our websites via calls, e-mail, and chats
• Working timely, speedily, and effectively with customer requests
• Resolving all customer issues with the goal of customer retention
• Promoting our websites to the customers upon opportunity
• Maintaining a high level of service quality

Требования

• You are fluent in English ( Japanese, Spanish, Chinese would be considered a benefit)
• You have experience working with international customers
• You have fast typing skills in English
• You are a quick learner, and you can absorb large volumes of information
• You can psychologically analyze people and be sensitive to their emotions
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
• You can come up with and provide professional solutions to complicated cases
• You are stress resistant, energetic, and never hesitant to show initiative
• You have a ‘can-do’ attitude, and you believe that ‘everything is possible’
• You can provide an outstanding quality service

Условия

• 6.00 am - 3.00 pm UTC0 shift, Tuesday to Saturday (with Sunday and Monday off)
• REMOTE OPPORTUNITY to work full-time
• The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment
• Vacation 28 calendar days per year
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
• Bonuses up to $5000 for recommending successful applicants for positions in the company
• 50% payment for professional training, international conferences, and meetings
• Corporate discount for English lessons
• Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children)
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc
• Sounds good? Join us now!

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