Customer Success Manager

Навыки

• Внимание к деталям
• Customer Success
• HR-процессы
• Мониторинг и observability
• Retention и отток
• Техники продаж (SPIN, MEDDIC)
• Апсейл и кросс-сейл

О компании и продукте

• Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.

Задачи

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)
• As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling
• You’ll advocate for the customer internally and focus on a positive customer experience
• Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities
• Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product
• At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table

Требования

• A strong communicator with excellent attention to detail
• Motivated by building long-term and long-lasting relationships
• Driven by the opportunity to make a visible impact with your work
• 5+ years of experience in a customer account facing role Customer-minded, always aiming to provide the most value possible
• Excited by working in an ever-evolving and fluid solution focused environment
• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
• Proven track record of achieving account expansion targets, with success measured by the growth and retention of a portfolio of accounts
• Datadog values people from all walks of life
• We understand not everyone will meet all the above qualifications on day one
• That's okay

Условия

• Best-in-breed onboarding Sales training in MEDDIC and Command of the Message An inclusive company culture, opportunity to join our Community Guilds Intra-departmental mentor and buddy program for in-house networking Continuous professional development, product training, and career pathing New hire stock equity (RSU) and employee stock purchase plan (ESPP) Generous global benefits
• Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog
• We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them

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