Customer Success Manager

Навыки

• AppsFlyer / Adjust
• Customer Success
• Excel
• iGaming / betting
• REST API

О компании и продукте

• Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.
• Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe.
• Sumsub is recognized as a Great Place To Work® in the US and rated 4.3 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.
• Now we are looking for a Junior Customer Success Manager who will build, keep and improve strong connections with our customers.

Задачи

• Managing clients on all levels: technical, business, and product and help them succeed in their goals
• Managing and growing relationship with Key Client (stakeholders)
• Identifying opportunities and potential challenges
• Providing clients with training and webinars
• Introducing clients to the new features and handling new feature releases
• Providing client feedback internally
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative

Требования

• Advanced English
• Prior experience as a Customer Success Manager, Account manager, Business Development Manager in crypto, fintech, payments spheres
• Basic understanding of KYC will be a big plus
• Proficiency in Google Sheets / MS Excel
• Strong analytical skills and proactive approach

Условия

• Remote-first, trust-based culture
• Work from the place that works best for you
• No mandatory office days, no attendance trackers
• In some locations, we provide offices or coworking spaces, but the choice is yours
• True flexibility
• We do not fix you to a 9-to-5 schedule
• You can adjust your working hours when needed, as long as your day stays productive and in sync with the team
• Extra time off
• Your birthday is a holiday here
• Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year
• Time to rest is part of the deal
• Work that matters
• Our mission is to build a digital world that is secure, accessible and inclusive for everyone
• From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online
• Compensation. We offer fair and transparent pay, benchmarked to the market
• Truly global
• We work across continents and time zones, with teammates and customers from all over the world
• You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide
• Growth built in
• Clear goals, open feedback and personal development plans
• We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums
• Team offsites
• Sometimes just Slack is not enough
• That is why we meet in person a few times a year
• Trips are fully covered, so you can meet, collaborate, and recharge together

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