Customer Success Manager, APAC (Remote)

Навыки

• Блокчейн
• CRM-системы
• Customer Success
• Решения на данных
• HR-процессы
• HubSpot
• Retention и отток

О компании и продукте

• We are looking for a driven and client-focused Customer Success Manager to join our team

Задачи

• Position summary
• You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our platform, achieve their business goals, and remain long-term partners
• This is a relationship-first role that sits at the intersection of technology, compliance, and finance, ideal for someone who thrives in a fast-moving environment and is passionate about the blockchain ecosystem
• Duties and responsibilities
• Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion
• Conduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction
• Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements
• Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication
• Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them
• Monitor client engagement metrics and proactively address signs of churn risk
• Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices
• Support clients in Korea, leveraging cultural and regional knowledge to build trusted relationships
• Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot)

Требования

• Korean language fluency is essential (native or near-native)
• Proficiency in English (written and spoken)
• 3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology
• Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC)
• Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly
• Proactive, organised, and data-driven approach to managing a portfolio of accounts
• Comfortable working in a remote-first, fast-paced environment

Будет плюсом

• Experience working with or for crypto exchanges, financial regulators, or banks
• Knowledge of regional regulatory frameworks (e.g. AIFC, FATF recommendations)
• Experience using CRM platforms (HubSpot)

Паспорт вакансии

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