Customer Success Manager, Enterprise

Навыки

• Коммуникация
• Customer Success
• Анализ данных
• Ответственность за результат
• Salesforce

О компании и продукте

• Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
• Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
• We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

Задачи

• Efficiently and promptly resolve client issues, including but not limited to: pricing configuration, KYC/KYB, transaction monitoring, etc
• Act as an expert to provide support in data analysis and optimization to promote clients’ business development
• Maintain client relationships and explore new business opportunities
• Drive the optimization or innovation of products, features, and processes

Требования

• The following information is for reference only and not an absolute standard.)
• 3–5 years of relevant industry experience, with preference given to candidates who have experience serving large enterprises
• Detail-oriented, results-driven, with strong communication skills and logical thinking
• Possess business acumen, able to proactively identify client needs and pain points, and explore business opportunities
• Strong language expression skills both internally and externally, with strong capabilities in information and data collection, data analysis, and data sensitivity
• Proactive, passionate, team-oriented, with strong learning ability and resilience under pressure
• APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS
• To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process
• All official communication will come from an @airwallex.com http://airwallex.com email address
• Airwallex does not accept unsolicited resumes from search firms/recruiters
• Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s)
• Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary

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