Customer Success Manager, Enterprise (Chinese Speaker)

Навыки

• Коммуникация
• CRM-системы
• Customer Success
• HR-процессы
• Ответственность за результат
• Решение задач
• Retention и отток

О компании и продукте

• Strong product-market fit recognized by RepVue
• High earning potential with clear quota attainment visibility
• Loss of family member financial aid
• Hobby & team building budget allowance

Задачи

• Strategic Account Management: Build and nurture strong multi-threaded relationships with key stakeholders at Fortune 500 level organizations, including marketing operations teams & senior marketing executives
• Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact
• Renewals & Retention: Own the renewal lifecycle for your portfolio, proactively managing customer health, commercial timelines, procurement requirements, and risk to drive strong retention and on-time renewals
• Maintain accurate renewal forecasts and partner closely with account teams to identify expansion and cross-sell opportunities
• Drive Customer Value : Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives
• Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance
• Executive Quarterly Business Reviews: Lead high-impact business reviews with senior and executive stakeholders, connecting Semrush performance and insights to broader business objectives, measurable ROI, strategic priorities, and long-term partnership value
• Risk Management: Proactively identify, document, escalate, and remediate customer risk using data, stakeholder insights, and engagement signals
• Develop clear action plans to address risks before they impact renewal or long-term customer value
• Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback
• Stay informed about customer strategic objectives, relevant market conditions in the customers’ industry, and competitive intelligence to identify opportunities and threats
• Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives
• Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively, focusing on driving time to value and ensuring the customer sees immediate impact
• Identify Growth Opportunities: Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them
• Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades
• Portfolio Management: Maintain rigorous operational discipline across your book of business, including customer health, Success Plans, renewal timelines, growth opportunities, stakeholder coverage, and forecasting
• Ensure account data and next steps remain accurate and actionable

Требования

• 5-7+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
• Proven track record of building strong relationships with different levels of seniority
• Proven experience creating customized success plans, ensuring customers see clear connections between their processes and the results Semrush delivers
• Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs
• Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
• Overall understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
• Experience with upselling customers and generating qualified leads
• Ability to use customer data to provide insights and drive decision-making
• Product & Industry Expertise: Develop deep expertise across Semrush’s Enterprise solutions, Search, AI visibility, and the broader digital marketing landscape to provide credible strategic guidance to sophisticated enterprise customers

Будет плюсом

• Experience with BrightEdge, Conductor, SimilarWeb, or other enterprise-level marketing and SEO platforms
• Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment
• Previous experience with pipeline management in a sales or renewal context
• You share our common values: Trust, because we prefer to speak up and be our true selves
• Sense of Ownership, because it’s not worth wasting time on something you don’t believe in
• and enthusiasm for Constant Changes, because we are always looking to make things better

Условия

• 470M+ Annual Recurring Revenue with AI products surpassing $38M+
• Dollar-based net revenue retention of 104%, as of December 31, 2025
• Large deals growing 74% YoY
• Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025
• Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others
• Shared ambition makes a bigger impact. That’s why at Semrush, progress is a partnership: You push us forward, we push you further—and we all move as one
• Are you ready to be part of this journey?
• About the opportunity The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success
• Through our selling approach and world-class enablement programs , we equip our team with the tools, resources, and training
• This is how we keep delivering meaningful results for our customers
• Joining the Sales team also means
• Fast forward and continuous career growth: the highest rate of promotions within the organization
• A team spread across 40+ locations around the globe
• Offline and online bootcamps as part of our onboarding process
• President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination
• Quota attainment has been recognized as higher than market average , according to RepVue
• Uncapped commissions

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