Customer Success Manager, Enterprise (Strategic Customer Success Team)

Навыки

• Коммуникация
• CRM-системы
• Customer Success
• HR-процессы
• Ответственность за результат
• Решение задач
• Retention и отток

О компании и продукте

• Strategic Account Management: Build and nurture strong multi-threaded relationships with key stakeholders at Fortune 500 level organizations, including marketing operations teams & senior marketing executives. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact
• Renewals & Retention: Own the renewal lifecycle for your portfolio, proactively managing customer health, commercial timelines, procurement requirements, and risk to drive strong retention and on-time renewals. Maintain accurate renewal forecasts and partner closely with account teams to identify expansion and cross-sell opportunities.
• Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance
• Executive Quarterly Business Reviews: Lead high-impact business reviews with senior and executive stakeholders, connecting Semrush performance and insights to broader business objectives, measurable ROI, strategic priorities, and long-term partnership value.

Требования

• 5-7+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
• Proven track record of building strong relationships with different levels of seniority
• Proven experience creating customized success plans, ensuring customers see clear connections between their processes and the results Semrush delivers
• Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs
• Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
• Overall understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
• Experience with upselling customers and generating qualified leads
• Ability to use customer data to provide insights and drive decision-making

Будет плюсом

• Experience with BrightEdge, Conductor, SimilarWeb, or other enterprise-level marketing and SEO platforms
• Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment
• Previous experience with pipeline management in a sales or renewal context
• You share our common values: Trust, because we prefer to speak up and be our true selves
• Sense of Ownership, because it’s not worth wasting time on something you don’t believe in
• and enthusiasm for Constant Changes, because we are always looking to make things better

Условия

• 470M+ Annual Recurring Revenue with AI products surpassing $38M+
• Dollar-based net revenue retention of 104%, as of December 31, 2025
• Large deals growing 74% YoY
• Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025
• Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others
• Shared ambition makes a bigger impact. That’s why at Semrush, progress is a partnership: You push us forward, we push you further—and we all move as one
• Are you ready to be part of this journey?
• About the opportunity The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success
• Through our selling approach and world-class enablement programs , we equip our team with the tools, resources, and training
• This is how we keep delivering meaningful results for our customers
• Joining the Sales team also means
• Fast forward and continuous career growth: the highest rate of promotions within the organization
• A team spread across 40+ locations around the globe
• Offline and online bootcamps as part of our onboarding process
• President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination
• Quota attainment has been recognized as higher than market average , according to RepVue
• Uncapped commissions

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