Director of Client Solutions (f/m/d)

Навыки

• API (интеграции)
• Excel
• HR-процессы
• HTML
• Java
• JavaScript
• Kotlin

Задачи

• Executive Relationship Management: Navigate and manage high-stakes technical relationships with C-level stakeholders (CTOs, Architects, and Engineering Leads) at our most strategic publisher partners
• Success & Service Excellence: Ensure industry-leading satisfaction levels and uphold rigorous Service Level Agreements (SLAs) for our global publisher base
• Technical Implementation: Oversee end-to-end complex onboardings and technical integrations, ensuring seamless alignment between publisher tech stacks and our proprietary systems
• Strategic Escalation: Act as the final point of escalation for “unsolvable” technical bugs, delivery discrepancies, or high-priority system failures
• Product Advocacy: Partner closely with Product and Engineering teams to translate direct publisher feedback and technical pain points into actionable items for the product roadmap
• Mentorship & Growth: Lead, mentor, and scale a team of Technical Account Managers (TAMs), fostering a culture of technical curiosity and client-first problem-solving
• Standardization: Develop and refine “Playbooks” for onboarding, troubleshooting, and partner management to ensure a consistent, world-class partner experience
• adjoe is redefining the future of mobile advertising
• Powered by advanced AI, first-party data, and world-class engineers, we’ve perfected the offerwall experience for monetizing and scaling app publishers with solutions like Playtime and Arcade – now the fastest growing rewarded advertising channel globally – driving incremental engagement, retention, and revenue
• At the same time, we’re breaking into programmatic advertising with our intelligent bidding system of adjoe Ads
• Together, this ecosystem connects app developers to over 700 million users worldwide for scalable growth
• Backed by Europe’s leading media powerhouse Bertelsmann and operating from offices in Hamburg (HQ), Boston, Singapore, and Tokyo, adjoe is defining the next stages of app and ad experience – right now

Требования

• You bring 8+ years of experience in Ad Tech, MarTech, or SaaS, including at least 5 years in a formal leadership or people-management capacity
• Executive Ownership: You embody a “driver” mentality
• You take full accountability for key initiatives, navigating ambiguity with a sense of urgency and ensuring projects reach the finish line through proactive leadership
• Analytical Power: You possess elite problem-solving skills and are comfortable “getting into the weeds” with data
• You are proficient in SQL for database querying, as well as Excel and other advanced analytics tools
• Technical Literacy: You have a foundational understanding of HTML and JavaScript (or a similar scripting language)
• You understand the architecture of the web and how disparate technical systems communicate
• Systems Expertise: You have a working knowledge of HTTP REST endpoints and the ability to diagnose failures within API-driven environments
• Master Communicator: Fluent in English, with the ability to clearly translate complex technical concepts for executive stakeholders and business priorities for engineering teams—without anything getting lost in translation
• How You’ll Stand Out
• Fluency in German is a strong plus, enabling close collaboration with teams and stakeholders across our Hamburg HQ and wider DACH region
• Familiarity with Java, Kotlin, or Swift, or personal experience building and deploying your own applications
• A deep understanding of the mobile ad tech landscape, including SDK integrations and current industry best practices
• We welcome applications from people who will contribute to the diversity of our company

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