Engineering Manager, Agent Orchestration

Навыки

• Отладка и поиск ошибок
• Распределённые системы
• Лидерство
• Мониторинг и observability
• Роадмап
• Маршрутизация и NAT

О компании и продукте

• Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
• Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
• We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
• We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Задачи

• Build, lead, and develop a high performing team of engineers, including hiring, coaching, and performance management
• Own the technical strategy and roadmap for Decagon’s orchestration engine, balancing speed of iteration with correctness and safety
• Drive architecture for systems that coordinate complex reasoning and action flows at scale
• Set reliability, testing, and observability standards across the orchestration stack, and build an operating cadence that prevents repeated incidents
• Create frameworks and guardrails that enable fast, safe iteration on agent behavior, evaluation, and rollout
• Partner with Product, Research, and Infrastructure teams to define requirements, navigate tradeoffs, and ship multi-quarter initiatives that move core company metrics
• Your background will look something like this
• Have strong technical depth and an IC foundation that enables you to guide architecture, debug complex failures, and make sound trade-offs
• Have experience building distributed systems, execution engines, real-time platforms, or other high scale systems where correctness and reliability matter
• Have a track record of delivering multi-quarter projects through ambiguity, creating clarity for your team and stakeholders
• Care deeply about engineering craft and operational excellence, including testing strategy, observability, and incident learning
• Communicate clearly and collaborate well across Product, Research, and Infrastructure teams

Требования

• Have 2+ years of engineering management experience leading high performing teams in fast-moving environments

Будет плюсом

• Experience with agent frameworks, runtimes, orchestration logic, or tool use systems
• Experience with evaluation, experimentation, or model quality measurement systems
• Experience building guardrails for safety-critical or highly reliable systems
• Compensation

Условия

• We proudly offer the following benefits for our full-time employees
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements
• UK employees receive 25 days of statutory leave)
• These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans
• 280,000 - $430,000 + Offers Equity

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