Engineering Manager, Agents

Навыки

• Коммуникация
• Распределённые системы
• LLM
• Ответственность за результат
• Python
• Retention и отток
• Роадмап

О компании и продукте

• Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
• Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
• We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
• We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Задачи

• Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
• Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
• Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts
• Help define the technical strategy and roadmap for the future of AI-powered customer support
• Support and mentor engineers through technical guidance, feedback and career development
• Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession
• Your background looks something like this
• Have 1+ years of engineering management experience
• Proficiency with Python, Typescript and asynchronous programming
• Experience leading teams building complex distributed systems or customer-facing products
• A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
• Strong communication skills and ability to work directly with enterprise customers
• Even better
• Prior experience working with multi-modal models
• Experience leading teams working on AI systems, LLM applications or agentic workflows
• Compensation
• This range reflects the expected compensation for this role
• Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact

Требования

• Have 5+ years of industry experience in software engineering

Условия

• We proudly offer the following benefits for our full-time employees
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements
• UK employees receive 25 days of statutory leave)
• These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans
• 280K – $430K + Equity
• In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States

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