Enterprise Account Manager

Навыки

• CRM-системы
• Customer Success
• Решения на данных
• Производство
• Ответственность за результат
• Retention и отток
• Роадмап

О компании и продукте

• Join a fast-growing, Berlin-based enterprise AI platform (51–200 employees) that helps thousands of organizations safely adopt and scale AI across their entire business. As an Enterprise Account Manager, you will own a portfolio of enterprise accounts, driving adoption, retention, and expansion while using AI tooling — including agents and automated workflows — to manage and scale your own book of business. You'll collaborate closely with Solutions Engineering and Product, directly influencing the product roadmap, and serve as a key voice of the customer internally.
• This is a fully on-site role in Berlin with relocation support available. Visa sponsorship is not available.

Задачи

• Own a portfolio of enterprise accounts and be fully accountable for retention, adoption, and expansion metrics
• Build structured account plans covering stakeholder maps, health assessments, growth opportunities, and risk mitigation
• Run strategic customer conversations — QBRs, executive business reviews, and proactive check-ins — grounded in data and measurable outcomes
• Identify and drive expansion opportunities across users, use cases, and deployment scope
• Navigate complex, multi-threaded enterprise stakeholder landscapes: find champions, manage blockers, and build relationships from end users to C-level
• Build AI agents and automated workflows to manage your book of business and systematically eliminate manual work
• Work cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into product action
• Serve as the internal voice of the customer while aligning with the company's product direction
• Operate with calm urgency, ambitious execution, and a high sense of ownership within a lean, high-impact team

Требования

• 5+ years in an enterprise customer-facing role (Account Management, Customer Success, or consultative post-sales) with a track record of driving adoption in complex organizations
• Fluency in German (C1+) and English — both are required
• Hands-on experience building AI agents, automating workflows, and using AI to replace manual effort in a professional context
• Technical credibility to discuss model selection, data privacy, and integration architectures with technical stakeholders
• Proven commercial acumen with demonstrated success in renewal and expansion conversations
• Ability to build and navigate multi-stakeholder relationships across all levels of an enterprise organization
• Strategic, data-driven mindset — comfortable using CRM data, usage signals, and health scores to prioritise and act
• Trusted advisor approach: pushes back constructively, takes ownership, and operates with a growth-oriented mindset
• Willingness and ability to work fully on-site in Berlin (relocation support provided)

Будет плюсом

• Background at an AI-native company, in technical consulting, or at an early-stage startup
• Founder or early-employee experience
• Portfolio or case studies demonstrating hands-on AI agent or workflow deployment in enterprise contexts

Условия

• Salary: €80,000 – €120,000 per year (depending on experience)
• Relocation support for candidates moving to Berlin
• High-ownership role with direct influence on product direction and company growth
• Small, senior team with a strong mission in the enterprise AI space
• LOCATION
• This role is fully on-site in Berlin, Germany
• Candidates must be based in or willing to relocate to Berlin
• Relocation support is available
• Visa sponsorship is not offered

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