Enterprise Account Manager

Навыки

• B2B-продажи
• Customer Success
• E-commerce
• Переговоры
• Ответственность за результат
• Решение задач
• Retention и отток

О компании и продукте

• At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined

Задачи

• Own and manage a large portfolio of ~100 existing customers, balancing a retention quota with a high-volume, faster-moving expansion quota
• Given the size of the book, day-to-day priorities will skew toward protecting and renewing the existing book
• Build trusted relationships with customers and develop a deep understanding of each customer's business objectives and use cases to proactively identify and close upsell opportunities within existing use cases, moving quickly across a high volume of accounts
• Monitor account health and usage to identify risks and inform next best actions
• Lead commercial conversations including renewals, contract negotiations, and expansion opportunities within your install base
• Navigate internal cross-functional processes (legal, finance, deal desk) efficiently to keep contracts and renewals moving without unnecessary delay
• Operate independently in a fast-evolving environment, helping shape sales motions into repeatable, scalable playbooks
• YOU MIGHT BE A FIT IF YOU HAVE
• 4+ years in B2B SaaS sales or account management, with experience managing renewals and expansion in accounts with multiple stakeholders
• Track record negotiating commercial contracts directly with customers and internal stakeholders (legal, finance, deal desk)
• Highly organized, with a system for tracking a large, concurrent pipeline of renewals and expansion opportunities without dropping details
• Strong collaboration skills with Customer Success, Solutions Engineers, and other cross-functional teams to proactively address customer needs, remove blockers, and drive outcomes
• Background primarily in startup or high-growth environments, with the resourcefulness to navigate ambiguity without needing detailed direction

Будет плюсом

• Experience with APIs, or developer-focused products
• Familiarity with usage-based or consumption-based business models
• Background working with eCommerce or digital experience platforms
• In practice, this looks like someone who
• Engages customers with thoughtful, probing questions to understand their goals, needs, and pain points, and clearly articulates how Algolia's solutions address them
• Consistently hit or exceed renewal and expansion targets across your book of business
• Runs a tight, organized process across dozens of concurrent deals — nothing falls through the cracks
• Ramps quickly on complex technical products and has a strong understanding of how modern web and AI-native applications are built and scaled
• Communicates effectively with both business stakeholders (e.g., merchandisers, Heads of eCommerce) and technical audiences, adapting approach and messaging accordingly
• Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law
• and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work
• On-Target Earnings Pay Range
• FLEXIBLE WORKPLACE STRATEGY
• Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease
• We place an emphasis on an individual’s impact, contribution, and output, over their physical location
• Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when
• We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees
• Positions listed as "Remote" are only available for remote work within the specified country
• Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule
• WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES
• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
• TRUST - Willingness to trust our co-workers and to take ownership
• CANDOR - Ability to receive and give constructive feedback

Условия

• In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion
• This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens
• As an Algolia Enterprise Account Manager, you'll take on a high-impact role managing a large portfolio of some of Algolia’s fastest growing customers
• Success in this role means juggling a high volume renewal and expansion conversations simultaneously, maintaining high organizational standards while navigating internal processes, and consistently identifying and closing expansion opportunities within your accounts
• We're looking for someone who thrives in a high-ownership environment, operates with autonomy, and brings a consultative approach to growing customer relationships
• The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience
• 180,000 — $220,000 USD

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